I lost my phone, the bank app is in my device, what should I do?

The phone is lost, the bank app is on the device. What should I do? So that people who keep the phone from secretly transacting our account.

With today’s technology that makes various financial transactions more convenient and faster. Can pay or transfer money through Mobile Banking without having to go to the bank or ATM at all, but if one day we make a phone using the app. The bank disappears, it can be said that the work is quite compatible. because of the people who keepmobile phonemay be able to open the app and then make transactions or transfer money out of our accounts So how should I do this? Let’s look at the solution.

I lost my phone. I have a bank app. What should I do?

When you realize you’ve lost your phone Don’t panic, just stay calm and follow the suggested steps below.

1. Notification of SIM suspension

First, inform the SIM card service provider for suspension. Because if the SIM in the phone is not usable, it will result in the app. Banks, including many other apps, cannot be used as well. You can contact the Call Center of each network at the following numbers:

• AIS Tel. 1175
• DTAC Tel. 1678
• TrueMoveH Tel. 1242

2. Notify the bank about the suspension of online services

Notify the bank of all accounts that we have linked to the app. on the phone saying lost the phone Want to suspend all online or mobile banking services while still being able to transact at banks, ATMs, or spend via debit/credit cards. as usual You can contact the Call Center of each bank at the following numbers:

• Bangkok Bank Tel. 1333
• Krung Thai Bank Tel. [phone]
• Bank of Ayudhya Tel. 1572
• Kasikorn Bank Tel. [phone]
• Kiatnakin Phatra Bank Tel. [phone]
• CIMB Thai Bank Tel. [phone]
• TMB Bank Thanachart Tel. 1428
• TISCO Bank Tel. [phone]
• Siam Commercial Bank Tel. [phone]
• United Overseas Bank Tel. [phone]
• Land and Houses Bank Tel. 1327
• Standard Chartered Bank Tel. [phone]
• ICBC Bank Tel. [phone]
• Thai Credit Bank 0-2697-5454
• Citibank Tel. 1588
• Small and Medium Enterprise Development Bank of Thailand Tel. 1357
• Bank for Agriculture and Agricultural Cooperatives Tel. [phone]
• Export-Import Bank of Thailand Tel. [phone]
• Government Savings Bank Tel. 1115
• Government Housing Bank Tel. [phone]
• Islamic Bank of Thailand Tel. 1302

3. Find your lost phone

Try using the Find My Device or Find My iPhone feature to check the location on the map to see where our phone is. including trying to find a way to contact the person who kept the phone More information can be found at: How to find a lost phone, any model, any brand, how to do it?

4. Enable it on the new phone.

After getting the phone back or buying a new one Contact your network operator to request a new SIM with the same number. Then enable and log into the app. bank again You may also need to notify your bank to reactivate online or mobile banking.

How to increase security when using banking apps

Of course, prevention is better than cure. If our mobile phone has the banking app installed, we should increase the security. So that when the phone is lost, others can’t keep it to do anything as follows.

• Set a lock code for your phone. And should use a fingerprint scanner if the phone supports it.

• Set a hard-to-guess bank app code. and set a different password for each account

• Limit the amount of transactions made through the app. Bank per day to not be too high.

• Do not save account names or passwords on your mobile phone.

• Turn on the mobile location tracking feature Find My Device.

However, if you have a separate account that holds a lot of money and doesn’t need to be used for frequent payments, it shouldn’t be tied to a banking app. Only accounts used for daily expenses and deposited in a small amount At least it prevents the loss of a large sum of money. If criminals can access our Mobile Banking

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Thanks for the information from: AD 1213, Crime Suppression Division

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