Government’s New AI Initiatives Transform Public Services: Breaking News for Immediate Impact
In an ambitious push to enhance public administrative services, the Korean government plans to introduce state-of-the-art AI technology in national tax consultation and several other key areas. This strategic move aims to spur administrative efficiency, innovation in public service, and tackle pressing social issues.
The Ministry of Science and ICT, in collaboration with the Digital Platform Government Committee, announced on June 20th the launch of the ‘Early AI Service Development Support Project’. This initiative will foster the deployment of first-generation AI in the public sector, focusing on tasks that generate tangible improvements for citizens.
Five Key AI Projects Unveiled
The project aims to tackle various public sector challenges by deploying AI technology. Here are the five major tasks selected for this transformative initiative:
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National Civil Complaints Analysis System:
This AI-based system will analyze civil complaints, enhancing the efficiency of administrative responses and ensuring that complaints are addressed promptly and effectively. -
National Tax Counseling Support Service:
Introducing AI chatbots for real-time tax counseling, this initiative aims to resolve taxpayer inquiries instantly, addressing common issues such as complex tax terms and long waiting times. -
Overseas Certification Public Agent Service:
This project will offer user-friendly mobile-based AI services to simplify exporting procedures for Small and Medium Enterprises (SMEs). -
National Customized Health Insurance Counseling Service:
AI will provide 24/7 personalized health insurance counseling, streamlining the process and improving service efficiency. -
Local Fiscal Intellectualization Service:
By integrating AI with local financial services, this project aims to enhance policy establishment timing and accessibility, promoting social participation.
Expert Insights: The Impact of AI on Public Services
Kim Kyung-man from the Ministry of Science and Technology emphasized the importance of cooperation between government and citizens in developing these AI initiatives. “We plan to actively support the selected tasks to create and disseminate results that improve public and governmental services.”
Lee Seung-hyun, Director of Defple Equity’s AI and Platform Innovation Bureau, noted the significance of AI in addressing various public sector issues. “This project is pivotal in introducing and utilizing AI in sectors ranging from labor and welfare to civil complaints.”
How You Can Stay Updated
For further details about the project, including procurement announcements and selection procedures, visit the National Marketplace and the Korea Intelligent Information Society Promotion Agency.
Future Implications and Ongoing Value
As the government continues to invest in AI technology, the future promises more efficient and innovative public services. Users can expect AI-driven solutions to handle complaints, tax consultations, insurance counseling, and certification processes with increased speed and accuracy. This shift signals a significant step forward in public sector modernization and improves the overall quality of life for citizens.
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