LoopUp and Luware Enhance Customer Service with Microsoft Teams Integration

September 24, 2025

LoopUp and Luware Forge Partnership to Enhance Microsoft Teams Telephony

A New Era In Unified Communications Has Begun.

london, United Kingdom – September 24, 2025 – LoopUp and Luware, a leading contact center specialist, today announced a strategic partnership designed to seamlessly integrate global telephony solutions with luware’s native Microsoft Teams surroundings.This collaboration aims to provide businesses with a more unified and efficient communication experience.

The power of Integrated Telephony

The partnership will focus on bringing together LoopUp’s robust global meeting and conferencing capabilities with Luware’s Microsoft Teams-centric contact centre platform. This means users can now leverage the full power of Teams for all their communication needs, from internal collaboration to external customer interactions, without switching between multiple applications.

According to a recent report by Synergy Research Group, the Unified Communications as a Service (UCaaS) market is projected to reach $86 billion by 2026, driven by the increasing demand for integrated communication solutions. Synergy Research Group is a reputable source for these kinds of market insights. This partnership positions both LoopUp and Luware to capitalize on this growth.

What Does This Mean for Businesses?

The integration promises several key benefits for organizations. enhanced productivity is central, since employees can manage calls, meetings, and collaborations all within the familiar microsoft teams interface. It also aims to streamline workflows, reducing the complexity often associated with managing disparate communication systems.

Here’s a rapid comparison of traditional communication versus the integrated approach:

Feature	Traditional Systems	Integrated System (LoopUp & Luware)
submission Switching	Frequent	Minimal
Workflow Efficiency	Lower	Higher
User Experience	fragmented	Unified
Cost	Potentially Higher (Multiple Subscriptions)	Optimized (Single Platform)

Did You Know? Microsoft Teams now boasts over 300 million monthly active users, making it a critical platform for many businesses.

Pro Tip: To maximize the benefits of integrated communication systems,ensure your team receives adequate training on the new features and functionalities.

The integration is expected to roll out in phases, with initial availability planned for select regions in Q4 2025. Both companies are committed to providing ongoing support and updates to ensure a smooth transition for their customers.This partnership represents a critically important step towards a more connected and collaborative future for businesses worldwide.

Will this integration encourage wider adoption of Microsoft Teams for business communications? How will this partnership impact the broader UCaaS landscape?

The Evolution of Unified Communications

Unified Communications has come a long way. Initially,it was just about merging voice and data. Now, it encompasses a wide range of tools, including instant messaging, video conferencing, presence information, and more. The trend is towards consolidating these tools into a single,intuitive platform,which is precisely what LoopUp and luware are aiming for.

The shift towards cloud-based solutions has been a major driver of this evolution. cloud-based UCaaS offers scalability, flexibility, and cost savings compared to traditional on-premises systems. as more businesses embrace the cloud, we can expect to see even more innovation in the space.

Frequently Asked Questions About Microsoft Teams Telephony

• What is Microsoft Teams telephony? Microsoft Teams telephony enables users to make and receive phone calls directly within the Teams application.
• How does this partnership benefit existing Luware customers? Existing Luware customers gain access to LoopUp’s global meeting and conferencing capabilities, enhancing their overall communication experience.
• Is this integration available globally? The initial rollout will be in select regions, with broader availability planned for the future.
• What are the system requirements for the integration? Specific system requirements will be detailed on the LoopUp and Luware websites closer to the launch date.
• Will this impact my current Microsoft Teams subscription? The integration is designed to work seamlessly with existing Microsoft Teams subscriptions.
• How will this affect Call Quality? The partnership focuses on improving call quality, utilizing loopup’s global network infrastructure.
• What type of support is offered for this integration? Both LoopUp and Luware will offer support and documentation to ensure a smooth experience.

Share your thoughts on this exciting advancement in the comments below!

How does Luware transform Microsoft Teams into a full-featured contact center solution?

Streamlining Customer Interactions within Teams

The modern customer service landscape demands seamless integration and efficient communication. Businesses are increasingly turning to unified communication platforms like Microsoft Teams to centralize operations. Integrating specialized tools like LoopUp and Luware directly into Teams significantly elevates the customer experience and boosts agent productivity. This article explores how these integrations work, the benefits they offer, and practical considerations for implementation.

Understanding LoopUp and Luware

Both LoopUp and Luware address distinct, yet complementary, needs within the customer service ecosystem.

* LoopUp: Primarily focuses on providing high-quality, secure, and compliant voice and video conferencing within Microsoft Teams. It’s designed for scenarios requiring professional-grade audio and video, such as remote support, virtual appointments, and complex issue resolution.LoopUp excels at delivering a reliable connection, even in challenging network conditions. Key features include call recording, transcription, and detailed analytics. Think of it as enhancing the quality of communication within Teams.

* Luware: Specializes in building a complete Contact Center solution inside Microsoft Teams. Luware adds functionalities like Automatic Call Distribution (ACD), Interactive voice Response (IVR), skills-based routing, queue management, and real-time reporting. It transforms Teams from a collaboration tool into a fully-fledged customer service hub. Luware focuses on managing the flow of customer interactions.

Key Features of the Integrations

The power lies in how these tools integrate with Microsoft Teams. Here’s a breakdown:

* LoopUp for Teams:

* One-Click Join: Initiate and join LoopUp meetings directly from within teams.

* High-Definition Audio & Video: Superior call quality compared to standard Teams calls.

* Secure & Compliant: Meets industry standards for data security and compliance (HIPAA, GDPR, etc.).

* Call Recording & Transcription: Automatically record calls for training and quality assurance, with accurate transcriptions available.

* Analytics & Reporting: Track call metrics to identify areas for betterment.

* Luware for Teams:

* Unified Agent Desktop: Agents handle all interactions (voice, chat, email) from a single Teams interface.

* Skills-Based Routing: Direct calls to the agent best equipped to handle the specific issue.

* IVR & Queue Management: Efficiently manage call queues and provide self-service options.

* Real-Time Dashboards & Reporting: Monitor key performance indicators (KPIs) like call volume, average handle time, and customer satisfaction.

* CRM integration: Connect Luware with popular CRM systems (Salesforce, Dynamics 365) for a 360-degree customer view.

Benefits of Combining LoopUp and Luware

Using both LoopUp and Luware in conjunction offers a synergistic effect, creating a truly powerful customer service solution:

* Enhanced Customer Experience: higher quality calls (LoopUp) combined with faster resolution times (Luware) lead to happier customers.

* Increased Agent Productivity: A unified agent desktop (Luware) and reliable communication (LoopUp) empower agents to handle more interactions efficiently.

* Reduced costs: Consolidating communication tools into Teams can lower infrastructure and licensing costs.

* Improved Compliance: LoopUp’s security and compliance features help organizations meet regulatory requirements.

* Scalability & flexibility: Easily scale your customer service operations as your business grows.

* Data-Driven Insights: Comprehensive analytics from both platforms provide valuable insights into customer behavior and agent performance.

Practical implementation Tips

Successfully integrating LoopUp and Luware requires careful planning:

1. Assess Your Needs: identify your specific customer service challenges and determine which features are most crucial. Consider call volume, agent skill sets, and compliance requirements.
2. Pilot Program: Start with a small pilot group of agents to test the integration and gather feedback.
3. Training: Provide thorough training to agents on how to use the new tools effectively.
4. CRM Integration: Prioritize integrating Luware with your CRM system to maximize efficiency.
5. Monitor Performance: continuously monitor key metrics and make adjustments as needed.
6. Network Assessment: Ensure your network infrastructure can support high-quality voice and video communication. LoopUp’s performance is heavily reliant on a stable internet connection.

Real-World Applications & Use Cases

* Healthcare Providers: Utilizing LoopUp for secure telehealth appointments within Teams, while Luware manages appointment scheduling and patient queueing.

* Financial Services: Employing LoopUp for confidential client consultations and Luware for handling high volumes of customer inquiries.Compliance features are paramount in this sector.

* Retail & E-commerce: Leveraging Luware for efficient order support and LoopUp for resolving complex technical issues with product setup.

* IT Support: Using LoopUp for remote troubleshooting and Luware for managing support tickets and routing them to the appropriate IT specialist.

Choosing the Right Solution

Selecting between LoopUp and Luware, or opting for both, depends on your institution’s specific requirements.

* Teams-centric Contact Center: If you need a full-featured contact center solution within Teams, Luware is the clear choice.

* High-Quality Communication: If your primary need is to improve the quality and reliability of voice