Meta has updated its Muse artificial intelligence agent to place phone calls on behalf of users with a paid subscription, Engadget reported.
The new capability allows the agent to call businesses for tasks such as making reservations and scheduling appointments, according to an update shared by Meta’s Chief AI officer Alexandr Wang. The feature is restricted to users who pay for a separate Muse subscription, which also includes extra tokens and additional features.
🚨MUSE FEATURE ALERT!!!🚨 lots of you have been asking for this one… muse can make phone calls for you! ☎️📞📲 let muse take care of all those calls you don’t want to make. insurance? cable? DMV? dinner res? not your problem anymore. out now to paid subs in the US 🇺🇸 pic.twitter.com/dsyMNmI2Ub
Some users testing the feature have reported that Muse handles phone tasks easily. Moltbook creator and Meta Superintelligence employee Matt Schlicht shared a recreation of a phone conversation his agent had with a Volvo dealership on October 9, noting that it waited on hold to retrieve needed information.
“My muse called Volvo for me to see when the next available appointment is. You can listen to the phone call here. I have it do multiple calls like this every day (I'm still trying to get better at using muse). My muse called, waited on the line for 15 minutes,” said Matt Schlicht, Moltbook creator and Meta Superintelligence employee, in a post shared on October 9.
My muse called Volvo for me to see when the next available appointment is. You can listen to the phone call here. I have it do multiple calls like this every day (I'm still trying to get better and better at leveraging muse). My muse called, waited on the line for 15 minutes,… pic.twitter.com/bosH1tyW1R
In the call shared by Schlicht, Muse does not explicitly identify itself as an AI agent, though it notes it is calling on his behalf and transcribing the conversation. This approach presents potential risks if calls go off the rails or if the person on the other end hangs up upon realizing they are speaking with an artificial intelligence.
Meta has steadily introduced new features for Muse, which has drawn more than 10 million users, according to the company. Users can also assign a dedicated email address to their agent to loop it into important messages without granting wholesale access to an inbox.
Let Muse handle the wait times while you get back some free time. Introducing outbound calling, available now for paid US subscribers. ☎️ pic.twitter.com/O7i64Uhy21
Meta is not the first company to experiment with phone-calling capabilities for artificial intelligence. Google previously introduced features like Call For Me for Pixel phones, and Instinct recently added a Concierge feature to its agent to handle more complex calls.
