Microsoft said that programs that use DirectX API DirectX After installing the November 2022 cumulative updates, it has an issue that prevents it from working on Windows systems that have older drivers for the Intel graphics chipset..
The US software giant said that users of affected systems will encounter an error apphelp What is known as a proxy library for software compatibility, from programs that use DirectX due to outdated drivers for Intel Graphics. Intel graphicsAccording to Ait News.
Microsoft explained this by saying: “You may receive an error message apphelp On Windows machines using Intel graphics chipset drivers versions 26.20.100.7463 to 30.0.101.1190, he added, “This issue may occur intermittently, and programs that use DirectX or Direct3D to display some or all of the content they do, to effect.
The list of affected operating systems includes server OS: Windows Service 2022 and PC operating systems: Windows 11 Release 2022, Windows 10 Release 2022, Windows 11 Release 2021, Windows 10 Release 2021, Windows 10 Release 2020, Windows 10 Enterprise (LTSC 2019).
Microsoft is fixing the newly revealed issue and will release an update in the next version of the operating systems.
Until an update is released that fixes the problem, Microsoft says affected customers can work around it temporarily by updating their (Intel Graphics) driver to the latest version..
And Microsoft added in the update panel (Windows Health): “To mitigate this problem, you can install the Intel graphics driver with a version newer than 30.0.101.1190.” And she continued: “It is recommended to check that the Windows device manufacturer supports the latest version of the “graphics” driver (Intel) for your device.
If the user cannot download the update directly from their device manufacturer, they can also check the list of drivers (Intel Graphics) to install the latest driver released by Intel..
It is worth noting that a year ago, Microsoft addressed the problem of the kernel component (DirectX), which led to the appearance of a blue screen of death problem in Windows 11..
Last month, Microsoft also fixed a bug that caused the Remote Desktop app to crash. remote desktop After installing Windows 11 version 2022, I shared a temporary fix for an issue that caused the Start menu to become unresponsive and some programs not to launch..