2023-12-17 11:10:00
Yesterday a General internet outage left users of the Personal Flow company in Neuquén Capital and Cipolletti without service, in addition to some towns in the Alto Valle Rio Negro. The problem was recorded this Saturday, after 7:30 p.m., and is still causing discomfort to users. What the provider said.
The firm recognized the connectivity problems, which spread to cable and telephone serviceand which began around 7:30 p.m., when dozens of neighbors began to express discomfort on the networks.
Although the reason for the outage is still unknown, it is believed that the storms that were recorded during the last hours in Río Negro could have damaged the connection, leaving a good part of the region without WiFi, cable and telephone.
A similar situation occurred last July, when the company in question reported that a double cut of the optical fiber had affected the lines that reach both provinces.
Until this Saturday afternoon, The connection interruption included users from Neuquén, Cipolletti and General Roca, although other cities in the area would also experience difficulties.
What caused the outage according to Personal Flow
In dialogue with Diario RÍO NEGRO, the service provider company explained that the inconvenience It occurred as a result of a triple fiber optic cut this Saturday.
For reasons that are still being determined, The first occurred between the cities of Bahía Blanca and Comodoro Rivadavia, the second between the towns of Esquel and Tecka, and the third between Esquel and La Burrada.
For that reason, the firm specified to this medium, some clients had “inconveniences in mobile, cable and internet services in the cities of Neuquén, Cipolletti, Viedma and General Roca«.
Until 8 a.m. this Sunday, the situation did not change and connectivity problems continued in several homes in Neuquén and Río Negro, although they estimate that the service will be recovered in the next few hours.
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