Morocco deploys the “Rendez-vous” and “eTimbre” systems to improve consular services for the community abroad.

Agadir 24 | Agadir24

In news of interest to members of the Moroccan community abroad, it was decided to circulate the two systems for scheduling appointments, “Rendez-vous,” and the electronic Timbre, for paying consular fees electronically.

A communiqué issued in this regard stated that “in an effort to provide quality consular services for the benefit of Moroccan citizens residing abroad, since the beginning of this April, the two electronic systems for scheduling appointments, “Rendez-vous,” and the electronic “eTimbre” for paying consular fees electronically have been circulated. , to all diplomatic missions and consular centers of the Kingdom.

The adoption and activation of this system, which has long been a demand for members of the Moroccan community residing abroad, reflects the high care that His Majesty King Mohammed VI extends to members of the Moroccan community residing abroad in order to improve the conditions of their reception in diplomatic missions and consular centers.

Therefore, the electronic system for managing appointments, similar to what is used in the administrations of host countries, will enable responding to the aspirations of Moroccans living abroad to obtain modern and quality consular services.

This system also allows members of the Moroccan community to seamlessly benefit from consular services under appropriate reception conditions, as well as reducing the time required, in addition to the quality of reception and service provided to them.

It will also contribute significantly to reducing overcrowding in front of the Kingdom’s consular services, and will allow diplomatic missions and consular centers to optimally manage the space designated for reception, and employ modern communication technologies to improve consular services.

This system provides users, once the requests submitted by the consular services are verified, with times and dates from which they can choose the most appropriate for them, according to the concerned department or the requested service.

The system also enables applicants to send documents supporting the application electronically, even before moving to the consular offices.

In order to ensure the complete success of this project, support was provided to users by the “Consular Call Center” as well as by the Kingdom’s consular services abroad.

Since its launch, the electronic appointment management system has enabled the processing of more than 3.2 million appointment requests, out of more than 5 million consular services provided to members of the Moroccan community residing abroad.

Within the framework of the process of digitizing postage stamps launched by the Ministry of Foreign Affairs, African Cooperation and Moroccans Residing Abroad in coordination with the General Treasury of the Kingdom, the electronic stamp system for paying consular fees electronically constitutes a basic building block for the modernization of consular work.

The adoption of this system aims to enhance the climate of trust between users and consular services to improve the transparency of administrative transactions.

Since its launch, the number of consular services provided thanks to this modern system has reached more than 2.8 million. Its activation at the level of diplomatic missions and consular centers was accompanied by efforts to generalize electronic payment stations at the level of consular centers.