The main mobile operators in the country are being investigated for a controversial practice that borders on immoral and affects millions of customers in the country.
The SICquoted by El Tiempo, indicated that it is investigating all the cellular operators in the country on behalf of a move that would affect customers looking to do line portability.
This is a process by which a person can change operators with the same number and only by doing a process that, in theory, should be simple.
However, the SIC added that many operators they are inventing bonds out of thin air with those that prevent the client from moving from company telefónica.
(see also: Work from home and receive salaries greater than $5 million; companies have vacancies).
These bonuses are supposed advantages that a client enjoyed, which were never activated and which are automatically charged when requesting to leave the company. Not to pay that invented bonus can lead to delay portability, but it can even lead to being reported in Datacrédito.
“In this practice, the operators that do this force the user who wants to port to go to a physical office, in order to retain them with offers and new incentives,” that newspaper detailed in this regard.
In fact, the SIC recalled that in March 2022 it fined Movistar more than 2,000 million pesos for this practice. The law is very clear in this regard and seeks to protect the customer at all costs.
“The telecommunications operators that have the right to direct numbering assignment are obliged to provide the number portability service, This is understood as the user’s ability to keep their phone number without deterioration of quality and reliability”, details the portability law, cited by FM.
Movistar plans a big change for a problem that afflicted thousands
Movistar, one of the largest telephone companies in Latin America, indicated that will pull out your copper lines in Chile, a country widely affected by pollution.
In a statement, the company explained that this effort is part of “a complete technological renewal plan”, which will mean “a relevant step for the digital development of the country, and that will promote the massification of fiber optic and 5G technologies”.
In this sense, he stressed that the plan is equally “aligned with the environmental objectives of the Telefónica Group to collaborate with the climate crisis and reduce the carbon footprint globally.