[Occurrence of failure]Regarding the situation where the Softbank satellite phone service cannot be used (as of 6:00 pm on July 17) | Smartphone / mobile phone | Softbank

2023-07-17 08:26:15

Fault information

Posting date: July 17, 2023

Thank you for using SoftBank.
As described below, some customers are unable to use our satellite phone service.
We sincerely apologize for the inconvenience caused to our customers.

1.date and time

Ongoing from around 2:22 pm on Monday, July 17, 2023

2.area of ​​influence

All over Japan

3.Covered services and impact

・Softbank satellite phone service

The above communication services (voice call, data communication, SMS) are currently unavailable.
*Emergency organization connection service is also unavailable.
*Mobile phone services are available as usual.

4.reason

Equipment failure of another company (Thuraya)

5.inquiry

■ Inquiries from customers
<"Softbank" mobile phone>
(From Japan) Landline/mobile phone [phone] (free)
(From overseas) Landline/mobile phone [phone] (charged)
(Free from SoftBank mobile phones)
SoftBank satellite phone [phone] (free)
　

that’s all

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