PostFinance Voice Recognition Technology: Ensuring Customer Authentication and Data Protection

2023-07-16 07:56:07

– PostFinance holds more than one million voice prints

To better identify its customers, the yellow giant uses voice recognition. Some fear for data protection.

Posted today at 09:56

Voice recognition will be increasingly present in our daily lives.

GETTY IMAGES/iStockphoto

Maria* has just received a letter from PostFinance. His bank asks him for different information, in particular about his salary and his work to finalize an “order”. Having made no request recently, she wonders about the authenticity of the mail and calls the Contact Center. At the other end of the line, a synthetic voice answers him, informing him in passing that a voice print was going to be created. The objective is to facilitate authentication of the person for subsequent calls, instead of the traditional series of questions.

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