2023-09-15 14:00:04
To avoid a recall of all units of the iPhone 12 sold in FranceApple announced that it will address concerns about the model’s radiation emission limits through a software update.
As we have been following, the French regulatory agency ANFR stated that the iPhone 12 exceeds the specific absorption rate allowed for exposure to radio frequencies. Apple denied the allegation and provided documentation proving the device’s security.
However, such limits do not suit a French protocol, which is why the update, according to information from Archyde.com.
We will issue a software update to users in France to accommodate the protocol used by French regulators. We hope the iPhone 12 continues to be available in France.
In response, ANFR said it “is preparing to rapidly test this update.” If the iPhone 12 passes the new test, France will evidently lift the ban on the model in the country.
Employees should not comment on the case
While Apple has denied any problems, it has instructed its technical support teams to follow a script and not provide information to consumers who inquire about the issue, according to a new report from Bloomberg
More precisely, if a customer asks about the French government’s claims or a possible recall of the model, employees must say they have nothing to report. If the consumer questions whether the device is safe, the team can communicate that Apple products “pass rigorous safety tests”.
Additionally, the team must also reject customer requests to return or exchange the device — unless it was purchased within the last two weeks, as per Apple’s standard return policy.
Anatel also investigates
In addition to countries in Europe, the National Telecommunications Agency (Anatel) also stated that it will determine whether the level of radiation emitted by the iPhone 12 complies with Brazilian standards. The agency provided the following communication to Sheet.
The matter has arrived […] to our knowledge. We are meeting with certification bodies and laboratories and organizing market surveillance.
It is worth noting that Brazilian regulatory bodies adopt the same limit determined by Europe — therefore, if it is proven that the device does not comply with the defined limits, it may be that the same update to be released in Europe will be made available here. Or, even easier, for it to be launched globally soon.
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