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Tokyo, August 14 (Jiji Press) – the president of Rakuten Bank, Tōrin Tomotaka, has declared that his bank, which operates only online, will introduce the use of artificial intelligence as a proof to evaluate requests for mortgage loans and backed by real estate.
“I have great hopes (about the potential of AI),” Tōrin said in an interview. “The key lies in the speed with which we can develop AI and use it,” he said. Tōrin also mentioned a plan to develop a system in which AI responds to customer consultations through voice.
Rakuten Bank, member of the business group led by the Electronic Commerce giant Rakuten Group Inc., is already conducting tests with AI to evaluate some loans for loans by credit card. It is currently developing the voice consultation system based on artificial intelligence.
Although the regulation on the use of AI by banks has not yet been determined, the new technology would allow a “proactive dialogue” with customers when proposing financial products and asset management options, if it is put in practical use, Tōrin explained.
The practical use of AI can also help overcome the weak points of banks that only operate online and have no physical branches, he added.
[Copyright The Jiji Press, Ltd.]
