2023-11-26 16:48:50
Ryanair is an airline that responds to passenger complaints in a very interesting way. Yesterday, a request made by one of the passengers to Ryanair and the reply given by the airline has gone viral on social media. Many people are sharing its screen shots and so on.
She finds out that her husband is having a secret affair. Therefore, the woman tagged Ryanair asking if she could refund the ticket charge booked for her and her husband. Ryanair took note of the woman’s complaint and came forward with a reply. “Emotional baggage costs extra, Carlee,” the company replied.
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Many people are coming with comments below Ryan Air’s reply. “Emotional baggage is the heaviest. A fee will be charged for excess luggage”, commented one. “This is one of the best replies I’ve seen online,” another noted. Someone else commented that this answer made me laugh a lot. “Ryan Air’s replies are always interesting,” wrote another on X. After the incident went viral, the company removed the said comment from X.
Another post related to Ryanair was also viral on social media earlier. The passenger came to the scene with a complaint against Ryanair pointing out that she paid extra money to get a window seat, but what she got was not a window seat. She also tweeted a picture of the seat that she got on the plane. Ryanair’s response to this was also well received. The company did not mention that the passenger was given a window seat. The company then shared a picture of the circular glass opening in the emergency door.
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First Published : November 26, 2023, 10:18 pm IST
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