Free service allows a technical consultant, with the consumer’s authorization, to access the images from the device’s camera to assess the problem
To provide consumers with an easier and more comfortable service, Samsung offers the free Visual Support service, in which the brand’s technical consultants can assess with greater precision the status of televisions, washers and refrigerators without the customer having to leave home. The service is carried out with the authorization of the consumer, since, without this consent, the technical consultant cannot have access to the camera images. Product images are accessed in real time by the customer’s smartphone or tablet camera. See below for more details about the service and how to use it.
How to trigger Samsung Visual Support
Samsung Visual Support is an easy and simple service to request. To activate it, the customer only needs to be connected to a wi-fi network after requesting the service through Samsung’s Call Center. Afterwards, an SMS message with a link will be sent to the consumer’s smartphone or tablet, requesting authorization for the consultant to have access to the device’s camera.
Purely illustrative image
In addition to comfort, Samsung’s Visual Support also has the benefit of speed and ease in evaluating the device accurately, without the need to schedule a face-to-face technical visit. In this way, the technical consultant can assess the state of the product and whether it should be directed to repair, saving time and effort on the part of the consumer. Click here for more details about the service or watch the explanatory video below:
Samsung also offers other types of customer service, aiming at quick and comfortable means of support, including Remote Support. Click here to find out which service channels are available to Samsung consumers and choose the one that best suits you.
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