Which internet provider?
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Which internet provider?
” data-medium-file=”https://i0.wp.com/www.xavierstuder.com/wp-content/uploads/2017/02/internet_objets.jpg?fit=300%2C181&ssl=1″ data-large-file=”https://i0.wp.com/www.xavierstuder.com/wp-content/uploads/2017/02/internet_objets.jpg?fit=1200%2C723&ssl=1″ class=”wp-image-28957 size-large” title=”Quel fournisseur pour internet?” src=”https://i0.wp.com/www.xavierstuder.com/wp-content/uploads/2017/02/internet_objets.jpg?resize=1200%2C723&ssl=1″ alt=”Quel fournisseur pour internet?” width=”1200″ height=”723″ srcset=”https://i0.wp.com/www.xavierstuder.com/wp-content/uploads/2017/02/internet_objets.jpg?resize=1200%2C723&ssl=1 1200w, https://i0.wp.com/www.xavierstuder.com/wp-content/uploads/2017/02/internet_objets.jpg?resize=300%2C181&ssl=1 300w, https://i0.wp.com/www.xavierstuder.com/wp-content/uploads/2017/02/internet_objets.jpg?resize=768%2C463&ssl=1 768w, https://i0.wp.com/www.xavierstuder.com/wp-content/uploads/2017/02/internet_objets.jpg?w=2400&ssl=1 2400w” sizes=”(max-width: 1200px) 100vw, 1200px” data-recalc-dims=”1″/>
The Swiss Institute for Quality Testing (SIQT) has once again evaluated the internet offers of 13 national and regional internet service providers. Surprise, the top three are iWay, Green and Quickline. Sunrise UPC and Salt have to settle for 4e et 5e places, while Swisscom with its score described as “sufficient” comes 9e…
The top seven, i.e. with Wingo and VTX achieve scores between 4.9 and 5.3, earning them a “good” rating. Behind, Yallo, Swisscom, Teleboy, M-Budget Mobile, Monzoon and TalkTalk do not exceed 4.4 to 4.7, which earns them the assessment of “sufficient”, according to this web page.
What was assessed
SIQT says it chose four differently weighted categories. To begin with, the prices (50% of the total value), the scope of the offer (20% of the total value), transparency & comfort, i.e. the indication of prices and the quality of the website (20% of the total value). Finally, customer service by telephone (10% of the total value).
At this stage, we can already see that tariffs have a predominant weight. One can therefore wonder how this weighting key was chosen. What would be the impact if we moved the sliders of some of these categories, for example to give more weight to customer service…
The method under the magnifying glass
The method used is also detailed on the SIQT website. The services in the categories “prices”, “scope of the offer” and “transparency & comfort” have been analyzed by experts. Telephone customer service was tested by trained, masked testers. Each supplier’s telephone customer service was tested five times.
Finally, if we look at the “detailed” results on the website, we see once again that Salt is the only major operator to stand out. It thus arrives at the top of the ranking devoted to prices. Sunrise and Quckline are coming their way 3e for the scope of their offer. To meditate.
L’international SIQT
According to its website, the Swiss Institute for Quality Testing is part of an international group present in Germany, Austria, France, Poland and Portugal. This company believes that it “aims to help consumers in their decisions through objective analysis. And we help companies to improve their products, their services and the quality of their advice and services”.
On the French site, we learn that “the company Pro-Conso France comes from a line of Institutes of consumer studies across Europe, active for more than a decade. The Society for Consumer Studies (dtgv.de) was founded in Germany, expanding first to Austria (oegvs.at) and Switzerland (siqt.ch), then to the Netherlands. , in Poland, in Portugal, and finally in France”.
Xavier Studer
| Operator | Evaluation | |||
|---|---|---|---|---|
| 1. way | 85,3% 5,3 | Bon |
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| 2. Green | 84,1% 5,2 | Bon |
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| 3. Quickline | 82,9% 5,1 | Bon |
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| 4. Sunrise | 80,7% 5,0 | Bon |
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| 5. Salt | 80,4% 5,0 | Gut |
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| 6. Wingo | 79,4% 5,0 | Bon |
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| 7. VTX | 78,0% 4,9 | Bon |
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| 8. yallo | 74,2% 4.7 | Sufficient |
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| 9. Swisscom | 73,0% 4.7 | Sufficient |
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| 10. teleboy | 71,9% 4.6 | Sufficient |
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| 11. M-Budget Mobile | 71,7% 4.6 | Sufficient |
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| 12. Monzoon | 69,4% 4.5 | Sufficient |
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| 13. TalkTalk | 68,3% 4.4 | Sufficient |
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