T-Mobile adds customers and strengthens its network on the island

For T-Mobile, its merger with Sprint led it to experience a 7.5% growth in its customer base in Puerto Rico, at a time when the telecommunications company began work to unite the bandwidth of both companies to strengthen the network .

“We surpassed one million customers at the Puerto Rico level, as part of the merger and our growth,” said Jorge Martel, vice president and general manager of T-Mobile in Puerto Rico, in a virtual press conference yesterday. “Our revenue increased by 6%,” he said when comparing data from this year with that of 2019.

“One area in which we have seen a lot of growth is in ‘beyond the smartphone’, which includes everything that is not a cell phone, such as tablets and watches and ‘hotspots’, we have seen almost 70% growth in sales versus the year past, ”Martel said. He indicated that, during the COVID-19 pandemic, as many people have been forced to study and work from their homes, the demand for ‘hotspots’ that provide Wi-Fi internet to household devices has increased.

Regarding the advances in integration of the networks of both companies, Martel announced that T-Mobile doubled the LTE bandwidth in the 1900 band by integrating the Sprint network; added more 5G signal around the island and integrated Sprint’s 2.5GHz band to its network, which translates into a better experience for customers by offering greater coverage, greater penetration in buildings, greater capacity and connection speed.

“Over 60% of our customers have equipment compatible with the 2.5GHz band and automatically begin to benefit from this,” said Martel, after announcing that T-Mobile already has more than 100 integrated coverage areas in 45 municipalities with sites 2.5GHz.

In addition, T-Mobile announced that it completed 15 new 5G sites in: San Juan, Bayamón, Naranjito, Guayama, Ponce, Carolina, Trujillo Alto, Guaynabo, Gurabo and Caguas.

“This is just the beginning. Most of the integration (from Sprint’s networks to T-Mobile) is going to happen in 2021, ”he said.

He added that the company will invest over $ 80 million in federal funds from the Uniting Puerto Rico Fund, which will be used in disaster recovery projects and will provide greater redundancy to the network.


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