Chile’s Uber Law Implementation Faces Yet Another Delay, Raising Questions About Tech Regulation
Over $734 million and nearly two years after its approval, Chile’s attempt to regulate ride-hailing apps like Uber is still stalled, highlighting a recurring challenge: governments struggling to keep pace with the rapid evolution of technology. The Ministry of Transport and Telecommunications (MTT) recently awarded a contract to Arkhotech SpA to develop the crucial registration platform for Transport Application Companies (EAT), but this latest development comes after a series of failed attempts and underscores the complexities of implementing the Uber Law.
A Rocky Road to Regulation
Approved in 2023, the Uber Law aimed to modernize transportation regulations and address concerns surrounding safety, fair competition, and driver rights. However, the path to implementation has been fraught with obstacles. The regulations themselves required three revisions and approvals from the Comptroller General of the Republic before being finalized in April 2025. The initial attempts to contract the development of the EAT platform were equally problematic.
From Direct Deals to Failed Bids
The Undersecretariat of Transportation initially opted for a direct deal with Concordia Ediciones SpA in August 2024, hoping to expedite the process. This agreement, however, fell apart due to the company’s inability to deliver. A subsequent public tender received 49 inquiries but only one insufficient bid. This pattern of setbacks suggests systemic issues beyond simply finding a capable vendor.
Why is Chile Struggling to Implement the Uber Law?
The delays aren’t simply about technical glitches. They reveal a deeper struggle to navigate the intersection of legal frameworks, technological infrastructure, and political will. The repeated need for revisions to the regulations indicates a lack of foresight or an inability to anticipate the challenges posed by these new technologies. The drawn-out procurement process points to bureaucratic inefficiencies and potentially a lack of internal expertise in evaluating complex tech proposals.
The Cost of Delay: Impact on Drivers and Consumers
The prolonged uncertainty surrounding the Uber Law impacts both drivers and consumers. Without clear regulations, drivers operate in a gray area, potentially lacking the protections afforded by formal employment. Consumers, meanwhile, face inconsistent service quality and potential safety risks. The lack of a functioning EAT platform prevents the government from effectively monitoring and enforcing standards within the ride-hailing industry.
Looking Ahead: What Can Other Countries Learn?
Chile’s experience offers valuable lessons for other nations grappling with the regulation of ride-hailing and similar tech-driven industries. A proactive, rather than reactive, approach to legislation is crucial. Governments need to invest in developing internal expertise in emerging technologies and foster collaboration with industry stakeholders to create regulations that are both effective and adaptable. Streamlined procurement processes and clear evaluation criteria are essential to avoid costly delays.
The Rise of “RegTech” and Automated Compliance
One potential solution lies in the growing field of “RegTech” – regulatory technology. Automated compliance platforms can help companies navigate complex regulations, reducing the burden on both businesses and government agencies. These platforms can streamline data collection, reporting, and enforcement, making it easier to monitor and regulate the ride-hailing industry. The World Economic Forum highlights the potential of RegTech to foster innovation while maintaining regulatory oversight.
With Arkhotech SpA now at the helm of the EAT platform development, there’s renewed hope for progress. However, the 24-month contract validity and 18-month execution period suggest that full implementation of the Uber Law is still some time away. The ongoing saga serves as a cautionary tale about the challenges of regulating disruptive technologies and the importance of proactive, adaptable governance.
What are your predictions for the future of ride-hailing regulation in Latin America? Share your thoughts in the comments below!





