MERGEN Corporates Unveils Major ServiceNow Center of Excellence in hyderabad with $1 Million Investment

Hyderabad, India – August 4, 2025 – MERGEN corporates today announced the launch of its largest ServiceNow Center of Excellence (CoE) in Hyderabad, signaling a important expansion of its digital transformation capabilities. The company is investing $1 million in the new facility, initially onboarding a team of over 50 ServiceNow experts with plans to double that number by early 2026.

The new 150-seat CoE,located within MERGEN’s Global Delivery Center,is designed to provide complete support to enterprises leveraging the Now Platform. A further 8,000 square feet is already allocated for future growth,demonstrating MERGEN’s commitment to scaling its ServiceNow practice.

“This coe will be instrumental in delivering industry-specific solutions, accelerating project timelines through the power of low-code progress and AIOps, and broadening our reach into new market sectors,” stated Mahanth mallikarjuna, Founder & CEO of MERGEN. “crucially,it allows us to cultivate a larger pool of certified talent,ensuring we can consistently meet the evolving demands of our clients.”

The Hyderabad CoE will focus on streamlining operations, enhancing efficiency, and driving growth for businesses undergoing digital transformation. MERGEN’s investment underscores the growing demand for ServiceNow expertise and the increasing importance of low-code and AIOps technologies in modern enterprise IT.

Beyond the Launch: The Rise of the ServiceNow CoE

The establishment of dedicated ServiceNow Centers of Excellence is becoming a key strategy for organizations seeking to maximize their investment in the Now Platform. these CoEs provide a centralized hub for expertise, best practices, and innovation, enabling faster deployment of solutions and improved return on investment.

ServiceNow’s low-code capabilities are particularly transformative, empowering businesses to rapidly build and deploy custom applications without extensive coding. Coupled with AIOps – the submission of artificial intelligence to IT operations – organizations can automate tasks, proactively identify and resolve issues, and optimize performance.

As digital transformation initiatives accelerate, the demand for skilled ServiceNow professionals will continue to rise, making strategic investments in CoEs like MERGEN’s a critical step for both service providers and the enterprises they serve. This launch positions MERGEN Corporates as a key player in the expanding ServiceNow ecosystem within the Indian market and beyond.

What specific AI-powered applications adn intelligent automation tools will the Hyderabad CoE focus on within the ServiceNow platform?

MERGEN accelerates AI and Workflow Automation Talent with ServiceNow center of Excellence in Hyderabad

Expanding the Digital Workforce: A Strategic Investment

MERGEN,a leading digital transformation and technology services company,has announced a significant expansion of its capabilities with the launch of a ServiceNow Center of Excellence (CoE) in Hyderabad,India. This strategic move is specifically designed to accelerate the development of talent skilled in Artificial Intelligence (AI) and workflow automation using the ServiceNow platform. The Hyderabad CoE will focus on building a robust team proficient in ServiceNow’s latest features, including AI-powered applications and intelligent automation tools. This initiative directly addresses the growing global demand for skilled professionals in these critical areas.

ServiceNow CoE: Core Focus Areas

The Hyderabad Center of Excellence isn’t just about training; it’s about creating a specialized unit dedicated to delivering cutting-edge ServiceNow solutions. Key areas of focus include:

AI Service Management: Leveraging ServiceNow’s AI capabilities to enhance IT service desks, automate incident resolution, and improve overall service delivery. This includes utilizing virtual agents, predictive analytics, and machine learning algorithms.

intelligent Automation: Implementing robotic process automation (RPA) and workflow automation solutions within the ServiceNow platform to streamline business processes, reduce manual effort, and improve efficiency.

Now Platform Development: Building and customizing applications on the now Platform to address specific business needs, utilizing low-code/no-code development approaches.

ServiceNow Implementation & Support: Providing end-to-end ServiceNow implementation services, including design, configuration, testing, and ongoing support.

Data Integration & Analytics: Integrating ServiceNow with other enterprise systems and leveraging data analytics to gain insights and improve decision-making.

Accelerated Innovation: A centralized team of experts can drive innovation and develop new ServiceNow solutions more quickly.

Improved Quality: Specialized expertise leads to higher-quality implementations and support services.

Reduced Costs: Automation and streamlined processes can reduce operational costs.

Enhanced Customer Satisfaction: Improved service delivery and faster resolution times lead to increased customer satisfaction.

Scalability: A dedicated team can easily scale to meet growing client demands.

Competitive Advantage: Expertise in AI and workflow automation provides a significant competitive advantage in the digital transformation market.

The MERGEN CoE launch aligns with the broader industry trend towards hyperautomation – a business-driven, disciplined approach to rapidly identify, vet and automate as many business and IT processes as possible. ServiceNow is a key enabler of hyperautomation,providing a unified platform for automating workflows,integrating systems,and leveraging AI. The demand for ServiceNow professionals is surging as organizations increasingly adopt this approach. Related search terms gaining traction include “ServiceNow automation specialist,” “ServiceNow AI developer,” and “digital workflow automation.”

Automated Incident Management: Using AI to automatically categorize,prioritize,and resolve IT incidents.

Proactive Problem Management: Identifying and resolving potential problems before they impact users.

Self-Service Portals: Empowering users to resolve issues on their own through self-service portals.

Customer Journey Automation: Automating customer interactions across multiple channels.

Employee Onboarding & Offboarding: Streamlining the onboarding and offboarding processes for new and departing employees.

MERGEN’s Commitment to the Indian Tech Ecosystem

This investment in Hyderabad underscores MERGEN’s commitment to the Indian technology ecosystem. By creating high-skilled jobs and fostering talent development