2023-09-15 16:47:01
The Canadian Telecommunications Association (CTA) has launched an awareness campaign, sharing best practices for preparing for potential power and network outages ahead of storm season, particularly as Atlantic Canadians prepare to face extreme weather conditions this weekend.
“Extreme weather events like hurricanes, wildfires and snow and ice storms are increasingly common, putting Canadians at risk and damaging their property,” said the president and CEO of the ACT, Robert Ghiz. “While telecommunications providers continually invest to harden their networks to better withstand these types of events, power supply, poles, cables and other equipment can still be impacted, sometimes affecting network performance or even causing temporary service outages. That’s why we recommend individuals take the necessary precautions to help them stay connected when it matters most. »
The campaign includes steps to take before a storm hits, during and after the storm.
Before a storm, the association recommends that individuals monitor the weather, prepare for emergency alerts, charge their devices, and have backup power to power essential communications equipment like an Internet modem, a Wi-Fi router and a cordless phone.
During the storm and immediately afterward, users are advised to conserve the battery of their devices by reducing screen brightness and turning off Bluetooth, Wi-Fi, and location services when not needed. Also avoid using mobile wireless networks for data-intensive, non-emergency-related Internet uses, such as streaming video.
Additionally, the association recommends users send text messages or emails to interact with others and avoid making phone calls (unless necessary), to avoid network congestion and keep calls telephone calls as short as possible.
Also, if a call is not connected, wait at least 10 seconds before redialing. The same goes for 9-1-1 calls, as connection may take longer due to increased network congestion following an emergency. If users are still unable to place a 9-1-1 call, they can try removing or deactivating the SIM card from their device, as in rare circumstances the presence of the SIM card may prevent a device from activating. connect to an alternative service provider.
ACT explained: “Mobile phone service is designed for 9-1-1 calls by default to any available wireless network, so calling 9-1-1 on your mobile phone may still be possible even if your service provider does not have a working cell tower nearby or your phone does not have a SIM card. »
Additionally, when calling 9-1-1 service, ACT recommends that individuals use their landline to help reduce traffic on mobile networks.
The awareness campaign will include print and online advertisements running across the Atlantic provinces over the next four weeks, as well as the launch of a new website dedicated to sharing best practices.
Adaptation and French translation by Renaud Larue-Langlois.
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