2024-03-26 11:11:29
The impact of the pandemic generated a new paradigm in health centers and highlighted the important role of non-care services as a key element in improving health care. With the aim of providing solutions to the new challenges of the health system, ISS Spaina leading company in Facility Management and Workplace, coined the concept of Health Wellbeing through a co-creation table in 2021 together with experts from the sector.
Through a new co-creation table and more than 20 qualitative interviews with experts in the healthcare field, such as medical specialists and managers, communicators and patient associations, and after a deep multidisciplinary analysis, the first Decalogue of Health Wellbeingwhich presents a roadmap that includes the main challenges that the health system must face and all those short and long-term actions that can be implemented from non-care services to promote Health Well-being and the improvement of the system.
“With this initiative, we seek to promote a new model where non-care services, such as cleaning, maintenance, logistics, design or waste management, become a key piece to improve the health system,” explained José Enrique Aguilar, director of the Health division of ISS Spain, who has defended the need to move towards a culture of health services that prioritizes humanization, personalized care, focusing on needs and that contributes to safeguarding the emotional health of health personnel, patients and relatives.
The four pillars to achieve Health Well-being
The document prepared is based on four fundamental pillars in which non-care services can play a fundamental role to contribute to the transformation of the health system.
Firstly, the specialization of the teams and the training of non-care professionals stands out, to achieve the integration of this group in health centers. “A plan is necessary for non-care staff that helps them understand the importance of their work and what their contribution can be to the value chain. This will produce greater integration of this group in health centers, which will result in greater efficiency and quality in health care and greater well-being of the patient and their families,” highlighted José Enrique Aguilar, director of the Health Division of ISS Spain.
The use and benefit of innovation and technology in non-care services is another of the blocks of measures proposed. Taking advantage of the opportunities they offer will allow us to improve safety, quality control, optimization of resources or the efficiency of processes, generating more comfortable environments for healthcare professionals to carry out their work and also promoting better quality. of life for patients.
In the healthcare field, there is more and more talk about taking care of mental and emotional health, which is why safety, physical and emotional health of professionals, patients and family members is another of the pillars that structure this decalogue of proposals. In this sense, non-care services are essential to guarantee healthy environments, with air quality control systems, disinfected and sanitized surfaces, and adequate maintenance of equipment and facilities. In short, it is about “making visible people who are usually “invisible” in healthcare” as the Dr. Gabriel Heras, intensive care physician and president of the Humanizing Health Foundation, who has also highlighted “the importance of the emotional health of both patients and their families as well as all professionals in the health system, who face high-stress situations in their daily work, which can cause exhaustion and emotional exhaustion. The implementation of support programs and the promotion of a healthy work environment are essential to ensure the quality of the care they provide.”
The last of the pillars is committed to a new conception, design and management of spaces through humanization projects that help create more pleasant environments that contribute to improving the efficiency and productivity of professionals and, at the same time, enhance physical health. , mental and emotional of the patients. For example, the implementation of optimized rest areas for professionals, the guarantee of patient privacy throughout their stay or the creation of green spaces.
For Antonio Manfredi, patient activist and Communication advisor of the Spanish Patients Forumand one of the collaborators in the preparation of this Decalogue, “an empathetic health environment, which places the needs of the patient and their families at the center, beyond the care needs, under the precepts of humanization, can become an element “Crucial to accelerate the patient’s recovery and improve their experience during their stay in the hospital.”
The Decalogue defends the need to create multidisciplinary teams in healthcare environments, which integrate non-care services workers, as well as promote good practice manuals on the implementation and control of Health Wellbeing in the health system.
This roadmap also points out the need to rethink public procurement models towards a model based on purchasing for value, where a service is contracted according to the benefits it brings to the system, and the company is remunerated through indicators. that demonstrate the effectiveness and efficiency it brings to the health system.
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