The offer for “fragile customers” is now better known

2023-08-13 08:47:36

While the fees related to the use of a bank account can weigh heavily on the wallet of the French, the authorities have set up a specific offer at a lower cost for customers in financial difficulty. But still it is necessary to know it!

Fortunately, the device is growing in popularity year after year, as demonstrated by theBanking Inclusion Observatory (OIB), which depends on the Banque de France: between 2017 and 2022, the number of people who subscribed to this “specific offer for fragile customers” increased by +136%.

Even more, the pace is accelerating. In 2019, only 490,000 people benefited from this package, compared to more than 828,000 customers in December 2022, up 20% compared to 2021.

For the OIB, “this dynamic reflects a growing appropriation of this offer by bank advisers and customers”.

Remember that this offer is billed at a maximum of €3 per month and that it includes ten basic banking services, as well as a cap on intervention commissions of €4 per transaction and €20 per month.

Charges for banking incidents are also capped at €20 per month and €200 per year.

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