Birutė G. shared her story with 15min wording. He also wrote about the experience on Facebook. The woman said that on March 12, a visit was planned in Klaipėda, to the Seamen’s Hospital.
Over the weekend, she saw a post on eHealth that said “Last Visit”. It is said that he was at the midwife Simonas Ringienė on March 8. It said “Planned Support”, “arrived with shipping”.
“Perhaps there are those who know and can explain what is really happening in the health system?” Aren’t the queues created when people really have serious problems, but there is no way to get help just because of such cases, artificial? The algorithm is as follows – I register a person who didn’t even register, I have a visit, there is no work, there are no people lurking at the office – a day off,” the woman wrote.
Arno Strumilos / 15min photo/E. health
The patient is open – she did not come to the hospital for the scheduled visit on March 12.
The hospital has an explanation for this story. And he claims that there is no crime here and raises the question: why did the patient not warn in advance that she would not come and thus took a place that might be needed by another person.
The explanation is simple
As the hospital representative Jolanta Juškevičienė explained, the outpatient visit registration process begins on the eve of the planned visit, when the general practice nurse/midwife registers the patient’s visit on the esveikata.lt portal for e-sending (E027).
“The office nurses and the nurses working at the reception get up in the evening and register the patients who have to come for the next working day, according to the registration. In order to optimize the time of the registrars and the patients themselves on the day of the doctor’s visit”, J. Juškevičienė explained.
As the representative of the hospital explained, Birutė’s visit to the gynecologist was supposed to take place on March 12. Since March 11 was a non-working day, the midwife was preparing for the patient’s visit to the doctor on March 8 – the last working day before the visit.
She opened the patient’s card at e-health and “picked up” the referral.
Sees any action of the employee
The Esveikata system works in such a way that every visit and action of the employee is seen by the card owner.
Therefore, the patient in the BG esveikata system saw nothing but the midwife’s visit on her card to take the referral and prepare for March 12. for a scheduled visit.
However, the patient did not come to the doctor for the scheduled visit on March 12.
When the patient does not come to the doctor, his visit to the esveikata portal is canceled and the referral is released. This means that the patient can use it again.
Erikos Ovčarenko/BNS photo/Klaipėda seamen’s hospital
“It is disappointing that the patient did not inform the institution in advance that she would not come for the visit and did not give the opportunity to the doctor to the next patient waiting in line. When patients report no-shows, the voucher is immediately returned to the queue and handed over to the person waiting in line. We would like to take this opportunity to thank all the responsible patients who are responsible and, if they are unable to come to the doctor, inform about it in advance, thus providing an opportunity to reduce the waiting lines”, said J. Juškevičienė.
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2024-04-10 07:23:34