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Friday 02 September 2022 19:10 … |
Call center employees. © Photo d’illustration : Mikhail Nilov / licence CC
The American start-up Sanas has developed software that analyzes and transforms the voice to remove all traces of accent. The tool is supposed to prevent call center employees from suffering racist reactions from their interlocutors. But this new technology is causing controversy. It is accused of erasing linguistic diversity.
By Juliette BROSSAULT West-France
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