TRUE, an artificial intelligence platform for mortgage operations, has appointed Ed Job as Senior Vice President of Mortgage Operations and Steve Daignault as Chief Financial Officer, the company announced Wednesday. The appointments signal continued growth for TRUE, whose Mortgage Operations Service (MOS) platform recently surpassed 1,000 active users.
TRUE’s platform is designed to automate the entire mortgage lifecycle, aiming to reduce per-loan costs for lenders. The MOS platform focuses on improving productivity in areas including loan setup, data quality, underwriting support, and post-close processing. The company states its technology helps financial institutions modernize mortgage manufacturing processes while maintaining governance and compliance standards.
Job brings over two decades of financial services experience to his new role, including 16 years at Citibank where he led various consumer mortgage and correspondent lending operations. He similarly has experience with high-growth startups, focusing on building scalable operational models and efficient organizational structures. According to the company, Job will be responsible for overseeing mortgage operations and customer support for the TRUE platform, with a focus on delivering return on investment for clients.
Daignault’s appointment strengthens TRUE’s financial leadership. He has a background in both rapidly expanding technology companies and larger enterprise software firms. TRUE stated that his expertise in financial management and organizational growth will support the company’s next phase of development.
Alongside these leadership changes, TRUE is expanding its technological partnerships. The company is building on its collaboration with Candor to integrate automated document intelligence systems with AI-powered underwriting solutions. TRUE will also participate in industry events, including ICE Experience 2026 and The Gathering conference hosted by HousingWire, where it will present alongside Fairway Independent Mortgage Corporation to discuss the adoption of artificial intelligence in the mortgage sector.
TRUE aims to address pressures on margins and market volatility by providing a technology platform that improves operational efficiency, workflow transparency, and scalable automation throughout the mortgage production cycle.
