2023-08-06 10:10:00
Not a word on the facade. Not a post on social media. Inside, not a sign of life, as if everything had frozen. The deafening silence finally ended on August 4, about five months after the sudden closure of Henry’s Coffee, a business frequented by many Tournaisians.
Predictions and speculation quickly flared up. All that was missing was an explanation, which finally arrived when we were no longer expecting it. “We owe all our customers, neighbors, collaborators, staff, suppliers an apology for the sudden closure and the silence that followed. “, begins the former manager of the business located at the bottom of rue Saint-Martin. “Henry’s Coffee has always done very well commercially. This success required a lot of work, personal investment, financial, psychological and also required to be well surrounded. After a year of working alone, we decided to hire staff to follow the development of our activity. From our experience in the HoReCa, we know that few positions offer acceptable working conditions (staggered hours, workload, stress, unattractive salary, overly demanding employer, etc.). This is why we promised ourselves to be an employer with a human spirit, respectful and for whom the well-being of its workers came first. “
According to Henry’s Coffee, this mentality brought a “a load“too important.”Result ? An exhaustion that made us lose our footing in the management of administration and our staff. The financial repercussions of our mistakes became unsustainable and we had to resign ourselves to stopping there”, writes the manager again before reiterating his mea culpa
“We understand that some customers have considered this silence as a lack of respect. But leaving everything behind for a moment was the best thing to do not to sink further. This closure has been very complicated to assume. We have for our customers a enormous respect and will never forget all the good times, the friendships that were made and the experience that this business gave us. Our mistakes unfortunately destroyed this whole story, but failure is the best school. The good news is that the sky is slowly clearing up We remain ambitious, still just as passionate about coffee and still just as much in love with Tournai. “
Henry’s Coffee ends with some unexpected advice: “don’t lose sight of this Facebook page. ” We can imagine him resuming a commercial activity soon. His explanations are likely to give food for thought to the most vehement. Awakened from his torpor for a testimony far from going unnoticed, Henry’s Coffee is preparing his return.
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