Uniphore Introduces Enhanced Generative AI-Powered Interaction Analytics Solution

2024-03-21 19:41:23

A Uniphoreone of the world’s largest native AI companies, announced a major upgrade to its U-Analyze analytics solution, which builds on the company’s industry-leading multimodal enterprise AI platform to help customers effectively access data and power their AI needs.

This new generative AI-powered version of U-Analyze directly addresses a growing need among global enterprises to harness the power of AI and their own data. Based on customer conversations through text, voice and video, business leaders can make informed, timely and data-driven decisions to revolutionize their customer experiences as well as agent performance.

This announcement is a deliberate next step following the introduction of Uniphore’s innovative U Capture, a native AI solution that helps customers capture, structure and apply a complete set of multimodal data — powered by the company’s X-Platform. The key benefit for customers includes ownership and accessibility of their own data, whenever they need it, to generate additional value.

Powered by Uniphore’s powerful X-Platform, U-Analyze works seamlessly with U-Capture to analyze real-time conversational data and generate unique AI-based insights for each business. The insights, along with automated and manual coaching capabilities, enable companies to continually improve customer experiences and engagement. Ultimately, U-Analyze should help companies predict and adapt to customer and market needs.

When you combine the power of two solutions, analytics provide timely AI-generated insights that have the potential to significantly improve satisfaction and engagement.

“Analytics will never be the same with Uniphore’s enterprise-grade AI platform, transforming the way our customers will be able to harness the power and value of data,” said Umesh Sachdev, CEO and co-founder of Uniphore. “This is a significant milestone in Uniphore’s unwavering commitment to our global enterprise customers on their journey to becoming AI-led enterprises.”

A recent global survey of more than 500 Uniphore-sponsored contact center leaders highlighted the need for AI-driven insights. For example, about 40% of respondents said they don’t have the data to quickly respond to business decisions or improve their customers’ experiences. Additionally, 86% said the decisions they make are not predominantly data-driven, reinforcing the enormous opportunity for business leaders and companies to put their own data to use.

“Enterprise organizations are hungry for better insights and better conversational analytics solutions. Traditional analytics solutions do not necessarily include the technologies driving the current wave of innovation in enterprises – including generative AI and knowledge AI,” he said Hayley Sutherland, Research Manager, Conversational AI and Intelligent Knowledge Discovery at IDC. “With these updates to U-Analyze, Uniphore stays at the forefront of these innovations and helps companies make a difference when it comes to AI-driven, actionable insights based on customer interactions, which can have a big impact on processes and business results.”

Uniphore will be at Enterprise Connect at Gaylord Palms in Orlando, Florida, March 25-28, 2024, at booth 306 in the AI Innovation Zone.

For additional information about the U and Q product lines, click here.

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About Uniphore

Uniphore is one of the largest AI-native B2B companies – proven for decades, built at scale, and designed for enterprises. The company drives business results across multiple verticals and largest global deployments. Uniphore introduces AI into every part of the business that impacts the customer. We provide the only customer-centric multimodal AI architecture that combines generative AI, knowledge AI, emotion AI and workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text and how to analyze all types of data. As AI becomes increasingly powerful, every part of the business that has an impact on the customer will be disrupted. We believe the future will work on the connective tissue between people, machines and data: all in service of creating more human processes and experiences for customers and employees.

The original language text of this announcement is the official authorized version. Translations are provided as a facility only and must refer to the text in the original language, which is the only version of the text that has legal effect.

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Source: BUSINESS WIRE