2023-05-16 20:31:53
Many restaurants in Hong Kong have gradually switched to electronic ordering, but some restaurants charge a service fee of two yuan to tea customers who use dim sum paper to place orders. He Jian, managing director of Caifu Wedding Banquet Group, said that the group switched to electronic ordering at the end of last year, but the results were not good. Therefore, the group decided to charge diners who use dim sum paper as a handling fee of 2 yuan as an incentive to switch to electronic ordering. Guests “had opinions” and the measure was lifted last month.
A number of listeners called Commercial Channel yesterday to complain that some restaurants charge a service fee of two yuan to tea customers who use dim sum paper to place orders. They questioned the practice of charging fees if diners do not want to use QR codes to place orders, or if the elderly do not know how to place orders electronically. unreasonable. The incident aroused heated discussions on the Internet. Some netizens pointed out that the restaurant required tea customers to place orders electronically, but did not provide assistance to the elderly who did not know how to place orders, and only asked for extra charges for dim sum paper.
He Jian, managing director of Choi Fook Wedding Banquet Group, which once charged a service fee of two yuan, said that the group implemented electronic food ordering three or four years ago, but gave up because it was not popular at that time. In recent years, there is a shortage of manpower in the catering industry. Due to factors such as popularity, electronic ordering was launched again at the end of last year, hoping to improve the efficiency of serving meals and save paper.
However, He Jian pointed out that the initial use rate of electronic ordering was not good. The group decided to charge customers who ordered by using dim sum paper as an incentive to charge a handling fee of 2 yuan. It was canceled last month. At present, the group does not provide dim sum paper, but the waiters will teach customers to order, or provide a physical menu, and the waiters will order on their behalf.
He apologized to diners who were unhappy about the incident and looked into re-serving dim sum paper. He believes that switching from paper dim sum to electronic ordering is a trend in the catering industry, but it will take time for diners to adapt.
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