Utilizing Technology for Mental Health Services: Online Communication and Support for Patients

2023-10-10 17:54:00

Rania Amer wrote Tuesday, October 10, 2023 08:54 PM

Dr. Akram Ashour, Director of the Mental Health Hospital in Sohag Governorate, said that modern technology plays an important role in all areas of life currently, including psychiatric services, and we all need means of communication via the Internet, especially during crises such as the Corona crisis that Egyptian society experienced during the past period. .

The consultant explained to “Youm Seven” that the General Secretariat of Mental Health has provided electronic platform services and circulated them to all mental health hospitals and public service hotline phones, and its personal numbers must be known, but not all patients are able to access electronic services, indicating that the issue of electronic communication with… the patient Psychological Patients’ privacy needs to be protected.

The doctor also added that these special medical services are provided by specialists in emergency cases such as suicide and severe depression. It is possible to contact the hotline numbers at the Ministry of Health and the General Secretariat for Mental Health and Addiction Treatment.

While the hospital director confirmed that electronic communication with a specialist is effective in some cases, especially extreme emergencies, and the patient’s inability to go to the specialist doctor as a result of another physical illness such as fractures, tumors, and chronic kidney failure. It is certain that direct communication with the specialist doctor is indispensable, because the psychological meeting Its success depends on establishing a sound medical relationship between the doctor and the patient that includes human, psychological and social feelings.

The doctor stated that writing medical treatment via electronic platforms is still prohibited, and the doctor will be held accountable for it if he prescribes treatment without consulting the patient, emphasizing the necessity of psychological support for patients via telephone or the Internet, which is important as a first step and not the basis for treatment.

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