What is happening on Line 7 of the CDMX Metro and why did it leave thousands of users without service today, March 21?

Platforms and hallways are full of people who could not board a train. Photo: Social networks

During the first hours of this Thursday, March 21, users of Line 7 of the CDMX Metro were stranded in several important stations in exclusive areas of the capital. Given this, the STC issued a statement to try to calm the situation, but it is not enough for travelers.

From several accounts on after they were already on the platforms.

Platforms, hallways and even escalators were saturated with chilangos that required traveling on the underground train. Credit: @trolelotera

Several of them even claim that although there is no service on the section that goes from San Joaquín to Constituciónntes, the officers in charge of security at the boarding points did not warn the passengers, who entered to realize that the activities They were suspended.

An hour passed until the Metro gave notice about the faults that the tracks had, generating chaos within the platforms themselves. Photo: Social networks

According to their social networks, a track change device did not work correctly so it was necessary to evacuate the area to avoid an accident while transporting users. Due to this, it was necessary to disable the San Joaquín, Polanco, Auditorio and Constituciónntes stations, so there will only be service from El Rosario to Tacuba and from Tacubaya to Barranca del Muerto.

The STC reports on problems on Line 7. Photo: TW Metro CDMX

In addition to this, the internal transport authorities indicated that there will be RTP units outside this section to help passengers reach their destinations: “In support of people who travel on Line 7, there are RTP units, from Tacuba to Tacubaya in both directions. Locate them outside of out-of-service stations. Technicians continue working on the revision of the track change device on Line 7, so service is not offered from San Joaquín to Constituciónntes. The train service operates in 2 circuits: Rosario-Tacuba and Tacubaya-Barranca del Muerto.”

Ground vehicles are already enabled to support Metro passengers. Photo: TW Metro CDMX

Despite this, people indicated that in reality these trucks have not been enough and have not even arrived in several areas, so the capital authorities have had to deploy vehicles from the Secretariat of Citizen Security (SSC) to help all those who were stranded in the streets of western Mexico City.

People saturated all available means of transportation to reach their destinations. Photo: Social networks