2023-06-17 09:00:00
A real support tool to guide you through your bills, your options, your plans, your consumption and the status of your box, SFR & Me allows you to find all your essential information in one place. We present to you this application that will simplify your life.
If you are having trouble finding your bills, if you want to monitor your consumption in real time and make sure that you have not made an out-of-bundle, if you are having a problem with your box or if you want to add options to your subscription , know that all this is possible with SFR & Me. A service – free – that allows you to save your different lines in the same application in order to keep control, independently, at any time, from your smartphone. We explain how to make the most of this application, available on Android and iOS, in order to be completely in control of the situation.
Manage your mobile and box lines with SFR & Me
Designed for all subscribers, whether you have a mobile offer or a box offer, or both, SFR & Moi supports you in managing your lines, thanks to numerous features and a sober and intuitive interface. Completely secure, because after all it holds your personal information, the application, compatible with facial recognition systems, asks you to reconnect each time you open it.
Monitor your consumption and access your bills
When you open the SFR & Me application, you arrive directly on the page ofwelcome where you can see, at a glance, the status of your consumption. If you have entered several lines, you can choose the one you want at the top of your screen and thus consult, for example, the mobile Internet data used so far and your total out of bundle for your mobile line, or the films and series rented as well as the games downloaded for your box. You also have quick access to your latest invoice, as well as exclusive offers reserved for SFR customers with advantageous prices, as well as quick links to your personal information, the possibility of making an appointment in store, or the possibility of enriching your offer.
With SFR & Me, you can also have more in-depth access to your consumption, in real time, by going to the icon consumption in the menu bar at the bottom of your screen. If you are a box subscriber, you can manage your purchasing rights and view the amount of your purchases and multimedia and other subscriptions. If you are a mobile subscriber, you can see the amount of your out-of-bundle, your data consumption, the destinations included in your bundle and your communications abroad. It’s a great way to quickly find out what options are included in your package when you go on vacation, and thus avoid going outside the package. Finally, you can also find your latest invoice, as well as a history of your previous invoices, whether for the box and the mobile.
Overview of the SFR & Me application for a box line:
Overview of the SFR & Me application for a mobile line:
Enrich your offer from the SFR & Me application
If you can manage your consumption from SFR & Moi, you can also enrich your offer by adding new options directly via the application. This happens in the tab “My offer”. On this screen, you first have access to the details of your offer, allowing you to find out about the options already subscribed. Then if you wish, for example, to add a subscription to the Disney+ platform within your box offer, all you have to do is click on “Add options” Then “TV channels and services” and finally “Disney+ and Family package“, and voila. If you have a mobile line, still under the “My offer” tab, you can for example go to the “Entertainment” to add the Deezer option to your plan.
Back on the main “My Offer” screen, you can also view your equipment, at the top right of the “Offer” tab. You will find information that may prove useful, especially if you are thinking of changing formula, in order to be sure to direct you to a new offer likely to suit you better.
Get 24/7 support
In the event of a problem, SFR & Moi also allows you to run a diagnosis of your box by going to the “Aide”. Depending on the potential problem you may encounter (telephony, internet, television, etc.), the application tells you what to do to solve it, using photos that correspond to your devices so that you can better understand yourself. find there.
However, if you find it difficult to follow the instructions provided, you can also ask to be contacted by an advisor, 24 hours a day, 7 days a week! In this tab “Aide”, you can also track your technical requests and measure the quality of your network. This is also where you can declare your move in order to start the various procedures.
Manage your orders and appointments
The last menu tab at the bottom of the page, “Plus”, allows you to track your orders. For example, if you are waiting to receive your new box, this is where you can consult the tracking information. You can also modify your personal information, such as your email address or your bank details. Finally, it is also the tab in which you can prepare your visit to an SFR store. You can indeed search for a store around you and make an appointment, then also consult, depending on your reason for the appointment, the various supporting documents that you will have to provide.
You now know how to use the SFR & Me application to manage your different lines, add options, view your bills or even solve problems you encounter with your box or your mobile plan. Simplified procedures, in just a few clicks from your smartphone!
For more information, visit the online store or the website of L’Assistance SFR.
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