Face ID It is the most convenient face unlock method for the iPhone. Since the launch of the iPhone X in 2017, it has also been used by Apple to replace the Touch ID security mechanism. However, it is possible that new and old iPhones will appear “Face ID disabled‘ situation, resulting in Face ID cannot be setIf the function fails, there are 7 ways to eliminate the disabled Face ID method before the iPhone Face ID is repaired.
Analysis of Face ID Failure Causes
There are several reasons why the iPhone can’t use Face ID or get a Face ID disabled error message:
Face ID unlock failed
If there is a Face ID unlock failure message, the most important thing is that the iPhone will have a variety of security considerations in Face ID, such as you may wear sunglasses, color-changing contact lenses, micro-shaping or thick-frame glasses, etc., you can try to reset the Face ID again. ID try.
Face ID can’t be set up
If the iPhone is disabled and cannot be set up when Face ID is set up, it may be caused by the following reasons:
- Something is covering the front lens
- something covering the face
- too close, held too high, or too close to the eyes
- system error
Face ID failure
If you set the iPhone Face ID to immediately pop up “Face ID has been disabled”, first recall whether the phone has been dropped or the phone has been soaked in water recently. If so, it may be caused by a hardware failure of Face ID.
iPhone Face ID not working troubleshooting solutions
Method 1. Basic troubleshooting
If the disabled Face ID cannot be set up when setting up iPhone Face ID, you can try the following methods to eliminate it:
- Make sure there is nothing covering the front lens of the iPhone, such as dust, a protective case or a protective sticker. If there is a recent sticker, tear it off.
- Make sure that the face is not covered, and make sure that the eyes, nose, and mouth are not covered.
- Don’t hold your iPhone too close, too high, or too close to your eyes, within about an arm’s distance (25 to 50 cm).
- Do not use Face ID in bright sunlight, strong reflections, or other strong light sources.
Method 2. iPhone reboot once
If you encounter the iPhone face ID disabled error message, there is a possibility that it is caused by an iOS system error. You can try to shut down the iPhone and restart it again, which can generally rule out the disabled Face ID problem.
How to Reboot Your iPhone
【iPhone Shutdown Quick Key Tips】Press“Side Power Button” + “Volume Down (-)”or“Side Power Button” + “Volume Up (+)”After about three seconds, the shutdown function can be called.
How to Force Restart Your iPhone
- Press “Volume key up (+)“key. (don’t keep pressing)
- Press “Volume key down (-)“key. (don’t keep pressing)
- Finally, long press the “side power button“After about 10 seconds, until the screen dims, the Apple logo appears on the screen and is released.
If the iPhone crashes, causing the screen to be untouchable and the screen to be black, the above steps can still be used to force a reboot. The three steps must be completed before the volume pattern disappears, and the iPhone can be rebooted (forced reboot). reboot).
Method 3. Remove the screen protector
Face ID cannot be used. It may also be because the screen protector does not have a hole for the True Depth camera, resulting in insufficient light transmission, infrared rays cannot penetrate the protector, and Face ID cannot be used. You can try to tear off the iPhone screen protector. Set it up again.
Method 4. Reset Face ID settings
If the iPhone Face ID fails to work properly, the unlocking will always fail, you can delete the original Face ID record and try to reset the Face ID face recognition.
- How to reset Face ID: iOS “Settings” > “Face ID & Passcode” > “Reset Face ID”
Method 5. Reset all iPhone settings
Even after resetting the Face ID settings, it is found that the iPhone still cannot scan and recognize the face normally. You can try to reset all the settings of the iPhone, reset the iOS settings to the original factory settings, and keep the original iPhone data. The setting method is as follows:
Method 6. Update iOS version
If the iPhone has never been upgraded to the iOS version after the iPhone is purchased, it is possible that Face ID is prone to problems in the old version. It is recommended to keep the iOS system to the latest version. Most of the errors can be fixed. It is recommended to back up the iPhone data before upgrading.
Method 7. Prepare for repair of hardware failure
If the above six methods are tried, and still can’t solve the problem of Face ID disabled, it means that the TrueDepth camera hardware is faulty, usually it is damaged to make the front lens unusable, and it can only be taken to the repair center. For maintenance, don’t be smart to buy parts online and disassemble it by yourself. The front lens module of the iPhone will be bound with a serial number, and even if the parts are replaced, it will not be able to be activated.
It is recommended to take it back to the Apple Authorized Repair Center for inspection within the one-year warranty. If it is not artificially damaged, it can be repaired or replaced with a new one for free. If it is caused by human factors, it is necessary to pay the cost of Face ID failure repair. As for the iPhone Face ID repair price refer to”iPhone Repair Costs”, you can also refer to the following information for the information about the repair center store: