Anatel expects to definitively resolve the problem of abusive telemarketing calls by the end of the year. The information was transmitted during the presentation of the balance of actions to resolve the issue. Since June last year, the agency has been taking measures to reduce the number of these calls, including blocking users and allowing providers to charge for short calls of up to 3 seconds.
Anatel’s advisor, Arthur Coimbra, stated that the agency is studying the best practices around the world to find an effective solution for Brazil. One of these actions will be the implementation of call authentication, which would allow users to know who is calling and why they are calling, in addition to preventing telephone fraud.
In February, Anatel will hold meetings with associations of telemarketing and billing companies to collect suggestions and criticisms regarding the implementation of call identification and authentication measures. The objective is to find a balance between the legal activity of businessmen and the rational use of telecommunications services.
How to use the portal Which Company called me?
ANATEL’s idea was to create a portal that identifies which companies are calling you. To use the tool, visit the website: qualempresameligou.com.br
Then type in the Phone Number field, the phone number with the DDD that called you. Fill in the captcha to identify that you are not a robot and press the CONSULT button.
The result will show the Company Name, CNPJ and date of the query:
What are the participating operators?
The project has the operators listed below, they provided ANATEL with all the telemarketing call numbers, so that the website system can identify.
- Algar Telecom
- clear
- Vivo
- TIM
- Sercomtel
- Hey
In addition, all phones registered in a CNPJ are available for identification.
What to do with caller ID?
There is still not much to do, ANATEL announced that it intends to use the STIR/SHAKEN protocol, a system that allows smartphones to identify the call before answering it, operating throughout Brazil. Something that is not yet working.
ANATEL disclosed that in the period from June 5 to 11, 2022, about 4 billion short calls were made per week. In the week of January 15 to 21, 2023, the number was 2.47 billion calls.
Short calls are those of up to three seconds, usually made by robots, unwanted calls, when you answer, the call drops. You’ve probably already answered one of these calls, if not about 15 on the same day. The project intends to somehow put an end to unwanted calls, however, it has not yet been proposed how this should happen, just consult who is calling you.