According to industry sources on the 10th, President Roh apologized to the executives and employees through an internal town hall meeting on the same day. In the process of developing the Galaxy S22 series, it acknowledged the lack of communication with employees.
President Roh apologized for the lack of communication and promised to strengthen communication with employees in the future.
President Roh’s actions like this are interpreted as measures due to a decrease in the morale of Samsung Electronics executives and employees following consumer criticism for the recent mandatory GOS.
Regarding the mandatory GOS, internally, Samsung Electronics argued that it was not a problem to be solved in terms of software, and that a heat sink should be installed.
However, in the end, the Galaxy S22 series was released with GOS mandatory, and consumers are fiercely opposed to the action.
Therefore, we are updating the software so that users can select the operation of GOS. However, Samsung Electronics was at the center of the controversy, and it is interpreted that it expressed apologetic feelings to its employees.
Meanwhile, Samsung Electronics’ MX division received strong protests from consumers for making GOS mandatory for the Galaxy S22 series.
It is pointed out that Samsung Electronics did not have sufficient explanation for GOS to degrade the performance of smartphones.
In response, Samsung Electronics apologized for causing concern to customers with the GOS controversy, saying, “In order to meet the needs of various customers, we will implement a software update that provides a performance-priority option as soon as possible.”
Roh Tae-moon, head of Samsung Electronics’ MX business, introduces the Galaxy S22 Ultra. [사진=삼성전자]
- reporter information
- Jang Moon-gi
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