A netizen posted an article yesterday, accusing the restaurant “Hei Hua Niu Ranch” in Tsim Sha Tsui that the owner ordered “Taiwan Spicy Volcanic Pot” on the afternoon of December 4. After the pot was put on the table, the staff added “a similar alcoholic liquid to the mouth of the volcanic hole and lit it on fire.”
The owner said that after the flames disappeared, the employees added spicy oil to the hole. “After about 10 minutes of cooking, the bottom of the volcanic pot suddenly exploded, and the soup rushed to the ceiling. The spicy oil covered me from head to toe. Escape from the corridor, yelling that the pot exploded!!”
According to the photos uploaded by the owner, the victim’s eyes and face were dirty. The victim also said that there was a tingling sensation in the eyes and face, and the vision in the left eye was also a bit blurred.
The owner quoted the store manager as saying that the same incident had never happened. “The store manager said that the manager would compensate the cleaning fee, but if you choose to call the police, you will also be charged for the food.” In the end, the victim chose to call the police and was admitted to the hospital for treatment. The doctor diagnosed her with facial burns.
After posting the article, the subject said that the restaurant had contacted her to discuss compensation, but the subject said, “No need, you haven’t even apologized. Compensation is not important, but if the injury is a child or an elderly person, the consequences will be disastrous. I’m really angry!”
Heihua Cattle Ranch also posted an apology on Facebook yesterday, expressing its solemn apology and deepest condolences for the loss of the customer’s body and property caused by the accident. The restaurant stated that it stopped selling the product immediately to ensure the safety of customers and understand the incident. “The frontline colleagues failed to properly handle the incident in a timely manner, which is undoubtedly the responsibility of the company.”
The restaurant also pointed out that it has actively and sincerely communicated with the victim to ensure that the victim received appropriate medical support and compensation for property losses.