2023-09-17 15:37:53
A Brussels Airlines plane has been stuck on the ground since Friday evening due to technical problems at Kinshasa airport, capital of the Democratic Republic of Congo (DRC), the airline confirmed following messages on the network X (ex-Twitter).
The aircraft, an Airbus A330 registered OO-SFF, should have taken off from Kinshasa-N’Djili with around 230 passengers, but damage forced it to postpone departure twice already.
#RDC: At N’Djili International Airport, passengers heading to Brussels via Brussels Airlines are angry. Flights have been disrupted for two days. This evening the plane that was supposed to fly was unable to fly due to a breakdown. ( video) pic.twitter.com/mSsQ4Gx6Rw
— Rachel Kitsita Ndongo (@rkitsita) September 17, 2023
“Following the second cancellation, there was some commotion at Kinshasa airport“, confirmed an airline spokesperson. Security personnel intervened when around ten passengers wanted to go down on the tarmac in protest.
Images of disgruntled passengers are circulating on social networks complaining of “two days of delay, without information”, for a broken down plane.
“They treat us like dogs,” said one passenger.
#RDC: Brussels airlines, the passengers returned to the tarmac.
Flight delay and no support… pic.twitter.com/5sY6iielVn— Rachel Kitsita Ndongo (@rkitsita) September 17, 2023
Brussels Airlines apologizes for these inconveniences, while emphasizing that the safety of passengers and crew remains a priority. “All our teams are doing their best to get passengers to their destination as quickly as possible.”
Passengers were offered hotel nights. Other Brussels Airlines flights to and from Kinshasa went smoothly.
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