Ahmed Abdel Hady Bakir – the official spokesman for the Egyptian Company for Management and Operation Subway About a sudden breakdown in the electrical network between Gamal Abdel Nasser and Anwar Al-Sadat stations, the direction of Al-Marj, which led to the operation of trains in the first line from Al-Sayeda Zeinab station to Helwan station in both directions as usual, and the operation from Al-Demerdash station to the new Al-Marg station in both directions, and the movement of trains stopped. In the malfunction area, where all emergency teams were dispatched, and work is underway to repair it as soon as possible, and a number of empty trains were pushed to absorb any congestion that might occur.
In conclusion, the “metro spokesman” appealed to the passengers to contact us through the hotline service 16048 and also through the number designated for the WhatsApp service 01221116048 and through the official page of the Cairo Metro on the social networking site Facebook and also through the official website of the company cairometro.gov.eg in order to receive all complaints, suggestions and inquiries Regarding the metro, with the presence of complaints offices in a number of metro stations affiliated to the unified government complaints system affiliated to the Council of Ministers, in order to receive all citizens’ complaints related to all parties, not just the metro.