2024-01-21 07:00:39
Nowadays, many commercial organizations have begun to add artificial intelligence elements to customer services, such as using artificial intelligence to provide basic customer inquiry services. Recently, the British express delivery company DPD was one of them. However, after being guided by customers, their artificial intelligence customer service went out of control and caused chaos in the company. After the conversation between the two parties was exposed online, DPD announced an emergency deactivation of artificial intelligence customer service.
The person who successfully led the artificial intelligence customer service to go crazy in the company was pianist and conductor Ashley Beauchamp. He recently contacted customer service because he wanted to know the status of the package, but was unable to get the required information, so he asked the artificial intelligence customer service to tell a joke. . After a failed attempt to obtain a customer service phone number, he then asked the AI to write a poem about poor chatbot service.
The artificial intelligence poetry flourished and he impromptuly wrote a long poem. The content included: “Once upon a time there was a chatbot called DPD, which was useless in providing help. DPD was just a waste of time and a customer’s worst nightmare. One day DPD has finally been shut down and everyone is rejoicing that they can finally get the help they need from a human who actually knows how to do things.” Beauchamp uploaded a conversation with artificial intelligence on the social platform X last Thursday, attracting Over 1.1 million views.
In an interview with ITV, Beauchamp revealed that he had not yet received the package. He joked that the DPD might be holding the package hostage, but he would not blame them. He also emphasized that it was entirely his own responsibility to make the artificial intelligence go out of control. DPD said it had been using artificial intelligence elements in its chat system for years, in parallel with human customer agents, but an error occurred after a system update and the artificial intelligence has been immediately deactivated while an update is being made.
Source of information and pictures:reuters
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