Deploying AI agents across WhatsApp, Instagram, and Messenger is now possible through Chatendo, a new Meta-approved application designed to handle customer service, qualification, and appointment scheduling automatically.
The system operates via official Meta APIs and an integrated registration process, meaning businesses do not need to build or maintain custom applications to deploy the technology, app.chatendo.app reported. Chatendo connects directly to WhatsApp, Instagram, Messenger, and web chat interfaces.
It ingests business data such as pricing spreadsheets, website text, and frequently asked questions during a five-step setup process.
The software reads voice notes, documents, and images on WhatsApp, and analyzes shared photos and posts on Instagram and Messenger.
Accounts start in an off state, requiring manual activation by the business owner. Operators can choose between three modes: completely disabled, a suggestion workflow where human operators approve every response, or autopilot.
Integration with Google Calendar, Outlook, or Koibox allows the system to check real-time availability and book appointments. If no slots are open, the software declines to invent a time.
The system automatically identifies customer language preferences and responds accordingly, supporting English, Portuguese, French, Italian, and German based on input data supplied in Spanish. In the Vende plan tier, if a prospect stops replying, the agent follows up at 15 minutes, 4 hours, and 20 hours, operating within WhatsApp’s 24-hour messaging window.
European Union AI regulations require the agent to identify itself as an artificial intelligence in its initial message, a notification that cannot be disabled. Pricing is structured around monthly response blocks across different tiers.
The Social plan costs 100 responses per month for Instagram and Facebook. The Atiende plan provides 300 responses for 99 euros per month. The Vende plan includes 1,000 responses with automated follow-ups for 189 euros per month. The Escala plan offers 3,000 responses alongside dedicated human refinement each month. All plans exclude VAT and carry no mandatory commitment period.
