Back in the early days of electronic commerce, stories (which moved between the comic and the tragic) of people not receiving what they bought were relatively common. Over time, however, online stores became safer and these scenes are no longer as frequent as they once were.
However, some cases show how stories of this type are not completely a thing of the past. One of them is that of edward sena, from the city of Jaboatão dos Guararapes (PE). He bought an iPhone (model unidentified) at Amazon by R$2.900. According to G1on March 20, the victim made the purchase for his father, who has no experience with electronic services, being reassured by his son, who ensured the safety of the site.
Sena, however, did not know what awaited him. When the package the iPhone was supposed to be in arrived, he got a nasty surprise: inside, was a Three Little Pigs jigsaw puzzle, not the smartphone case. He still tried to think positively: “I thought it was bizarre, but I thought it was to lose and that the cell phone was going to be inside”, but there was no iPhone in the package.
He has already contacted Amazon and followed the procedures indicated by the company, now awaiting the deadline given for a response. It was unclear if the iPhone was sold and delivered by Amazon or if it was from some other store that sells on the site through the marketplace — although the company assumes responsibility for at least mediating the contact if it is not directly selling the product.
Less than a week before this case, another person went through a similar situation, as also disclosed by G1. it’s about Lucas Portelawho paid R$3.200 on an iPhone 11, also acquired by Amazon. In place of the apparatus, however, was a children’s cologne. In this case, the store attributed the problem to a carrier error and claimed to have already arranged for the smartphone to be shipped.
If something similar happens to you, the correct procedure is what the two victims did: contact the store to try to solve the problem in an agreed way. If you are not successful, you should look for bodies such as Procon or the site Consumidor.gov.br, the National Consumer Secretariat of the Ministry of Justice.
Looks like the Big Bad Wolf blew so much that it scared the iPhone, huh? ????
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