Customer service: Getting a refund for a train ticket: the obstacle course

– Getting reimbursed for a train ticket: the obstacle course

A couple from Geneva fought for several weeks with the SBB to change the dates of an international trip. Kafkaesque wandering.

Posted today at 9:30 a.m.

The Geneva-Paris TGV at Geneva-Cornavin station. (Illustrative photo)

MARVIN ANCIAN

Danièle Oldereide planned to go to Paris for a weekend at the end of October. Her husband, Petter, is responsible for purchasing TGV tickets, which he obtains online from the CFF website. Two weeks before departure, they learn that the French capital will be paralyzed by a transport strike on the dates set. Annoyed, and reluctant to suffer the consequences of the social movement, Danièle decides to postpone her stay. And the ordeal begins.

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