2023-11-22 20:58:13
The advent of artificial intelligence has helped improve the quality of a considerable number of services, particularly those accessible online. For airline companies like Air Canada, this technology has become the best tool for resolving conflicts and optimizing customer satisfaction. Find out how AI is helping Air Canada and other online services win the hearts of their customers and users.
Some sectors impacted by AI Specificities Air and land transport Automatic and effective management of complaints Improvement of security Optimization of logistics, etc. Entertainment and gaming Interactive game development Optimization of user data security, Generation of artistic works, etc. Manufacturing industries Automation of production processes Optimization of supply chains, etc.
Impact of AI on general industry performance
Artificial intelligence is a revolutionary technology which stands out for its great ease of adaptation. It can be integrated and adapted to any digital system as long as it helps to optimize its operation. The most savvy airlines use it to improve the quality of their services, to improve their safety or to increase customer satisfaction.
In the world of online games, for example, this technology is essential for both players and designers. It allows online casino players to enjoy realistic, unique and personalized gaming experiences. For concrete examples of casinos that perform thanks to AI, find out the details here.
Please note that these gaming platforms also use artificial intelligence to strengthen their security systems and to provide customer support available 24 hours a day. As for players, this technology allows them to perfect their analysis technique and develop more effective gaming strategies.
AI for the immediate satisfaction of dissatisfied Air Canada customers
Airlines have always been at the center of countless complaints relating to, among other things:
Flight delay or cancellation; Damage or loss of baggage; Bad customer service; Comfort and meals on board, etc.
However, the main complaint for which passengers can be heard and possibly obtain compensation is that linked to flight delay and cancellation. In Canada, these challenges are addressed to the CTA (the Canadian Transportation Agency), and can take years to be processed. The OTC, after processing and validating complaints, requires compensation from airlines of a defined amount for the benefit of travelers (complainants).
To avoid long waits for its customers, Air Canada now uses artificial intelligence which it integrates into its “online dispute resolution platform”. Thus, customers who are unhappy with the company’s services, and have pending complaints, can simply log on to the platform to resolve all their problems. A recent publication of The Press also explains very explicitly how this online solution works.
It should be noted that here, AI is the tool that promotes the amicable resolution of disputes saving time and increasing traveler satisfaction. Through the platform, dissatisfied customers benefit from a personalized offer which, if they accept it, guarantees them rapid compensation. However, it is important to emphasize that no traveler is forced to do so, although it is the best way to benefit from almost immediate compensation.
In addition, the AI put forward by Air Canada for conflict resolution is a real step forward in improving the customer experience. This innovation even earned the airline numerous comments, mostly positive.
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