On July 1 and 2, Bancolombia users reportedmainly through social networks, failures in some services of the entity. Before this situation, the entity replied that it was working to solve the problems.
(Banks earned $5 billion at the end of the first quarter).
However, the issues persisted and users continued to report that, Although some transactions were rejected, they appeared discounted in their total balance.
The entity returned to speak about it through Twitter and apologized. “We know that today we weren’t there, when you needed us most, and that’s why we want to apologize and tell you that all our services are available. If you still have any problems, we give you the peace of mind that we will accompany you in the solution you need”.
We know that today we were not there, when you needed us the most, and that is why we want to apologize and tell you that all our services are available. If you still have any problems, we give you the peace of mind that we will accompany you in the solution you need.
Ꙩ
— Bancolombia (@Bancolombia) July 2, 2022
It also provided a piece of peace of mind for savings account users. Already those who have made payments to their credit cards, informed them that they must do them again in case the transaction has not been applied.
•If you have inconsistencies in your savings account after making transactions at stores, banking correspondents or ATMs: your money is safe and we are working so that you see the corrections in the shortest time possible.
Thank you for choosing us and sorry. Ꙩ
— Bancolombia (@Bancolombia) July 2, 2022
Finally, on the morning of this July 3, Bancolombia assured that “the inconveniences in the visualization of balances and movements of all our products were solved”.
(Banco de la República went on the offensive regarding rates).
The inconveniences in the visualization of balances and movements of all our products were solved. We know that this situation caused you inconvenience and for that we reiterate our apologies. We deeply regret the difficulties we caused you. Ꙩ
— Bancolombia (@Bancolombia) July 3, 2022
BRIEFCASE