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Sunrise UPC, Obligo and Migros are the companies most denounced to the FRC.As in tennis, service is essential for a telecom operator. And it is not the “ambassador” Federer who saves Sunrise UPC. The mediocrity of the service of the subsidiary of the American Liberty Global annoys consumers as much as ever. In 2022, Sunrise UPC is once again at the top of the complaints sent to the Fédération romande des consommateurs (FRC)!
This is indeed not a novelty since in 2021, the company already occupied this sinister position. In 2022, Obligo, a billing company (9e in 2021) arrives in 2e position. Note again that Migros now occupies 3e place, while in 2021 it followed Sunrise UPC in this horror ranking.
Sunrise UPC steady in mediocrity
“For the second year in a row, Sunrise UPC takes the top spot in the number of complaints. In absolute numbers, claims against him are on the rise compared to 2021. The grievances relate to customer service or Sunrise UPC’s refusal to accept written terminations. This unnecessary complication undermines customers’ freedom of choice, which is why the FRC had asked Sunrise UPC to change its practice,” writes the FRC.
“In terms of everyday consumption, the FRC defends the idea that one must be able to divest oneself of a contract simply and in writing. Our organization had more success with Saltwhich modified its general conditions of sale by reintroducing the right of written termination, after having noted that people were attached to it”, continues the FRC
Salt is progressing, Swisscom is holding up
If we stay at operator level, we see that Swisscom remains in 4e position. Quite a slap in the face for the incumbent operator, which still claims services worthy of its top-of-the-range tariffs… In general, it is also significant that we find the three major operators in the first five places.
But, once again, it is Salt who creates the surprise since he arrives in 5e position, ahead of Assura and the Coop, when he was in 3e place in 2021. Obviously, its customer service seems to be the least bad of the three big operators. The FRC notes that the change in Salt’s terms and conditions appears to explain this development. One more thing to consider.
Xavier Studer
PS
As a Sunrise UPC customer, the author of these lines is in no way surprised by this result.