Pix emerged as a tool that revolutionized the existing means of payment in Brazil. Through it, the user can send and receive money in up to 10 seconds, at no cost (in the case of individuals).
Given the practicality of the service, it soon became one of the main means of payment in Brazil. And like all news, one of the great doubts of Brazilians is how to cancel a Pix made by mistake, or when the person is the victim of fraud.
Although the tool facilitates day-to-day financial transactions, it can also be a problem when done wrong. So check below if it’s possible to cancel a Pix, and how you can cancel it.
Is it possible to cancel a Pix?
As soon as you carry out this operation, it is not possible to cancel the transfer of money, considering that the transfer is instantaneous. Therefore, the money leaves the account in seconds, and goes to the destination account.
According to the Central Bank (BC), the only way to interrupt the transaction is before confirmation.. The institution argues that creating a cancellation option could create “a situation of uncertainty about the final nature of the payment”. Therefore, this would not be good for users.
That’s why, before transferring via Pix, it is ESSENTIAL to review all data before finalizing the process. And if you made a Pix wrong, you can submit a request for a refund of the money. However, the return will depend on the good faith of the person who received the amount.
Or, you can contact the bank where the money was sent, and try to strike some kind of agreement.
Is it possible to cancel a scheduled Pix?
Sim. The procedure is simple, and can be done in your financial institution’s app. To do so, you need to search for the Pix area by appointment and choose the operation you want to cancel. However, care must be taken, as cancellation can be made up to one day before the scheduled date for sending the Pix.
I was the victim of a fraud; can I get the Pix value back?
In the event of a coup and operational failures, it is possible to trigger the Special Return Mechanism (MED). Through this tool, the bank in which the Pix was made sends a chargeback request to the person who received the amount.
As a next step, a security analysis is carried out, with a period of up to 7 working days to disclose the result. If the problem is found, the institution will have 72 hours to notify the receiving customer that he must return the money, and he has 24 hours to carry out the operation.
In case of refusal, the user may be criminally prosecuted for embezzlement, according to article 169 of the Penal Code.
I regretted the purchase; can I get the Pix back?
According to the Consumer Defense Code, you have 7 days to regret a purchase, unless it was made in a physical store.
In this case, you are entitled to get a full refund of the money. However, return does not necessarily need to be via Pix.
The Pix I made didn’t reach the recipient, now what?
If you did the Pix correctly, and it didn’t reach the recipient, you need to take a print, or save proof of debiting the amount in the account, through the statement.
That way, you can prove that you made the current payment, but that it hasn’t arrived at the destination yet. And so, the recipient can question the financial institution about not receiving the amount.
“Pix in process”: Can you cancel?
When the system has some inconsistency, it does not send the Pix at the same time. In these cases, a message appears that the transfer is being processed, or under analysis.
When this happens, the only option is to wait to see if it is completed or not, as it is not possible to cancel the Pix. Finally, if the transfer is not confirmed, you can try the operation again.