Last week, Sara had ordered a fabric sofa from Argos and was delighted to see that it was already arriving two days later. But her face quickly changed when she and her husband Greg saw that the two pieces of the sofa were different colors.
A simple misunderstanding?
Assuming it was just a mistake, she called the delivery man to arrange the exchange, but was then stunned to hear that it wasn’t a mistake and that she had to do directly with Argos. Over the phone, she was told she could keep the sofa as is, return it, or pay the difference to upgrade to another model.
“The delivery man had just left so I felt very frustrated. I was stuck upstairs with a chair that didn’t match my purchase and was told I couldn’t return it. It’s ridiculous. We were told we had the wrong half because the gray was out of stock and they couldn’t supply the other half we wanted,” she told our Mirror colleagues.
Never again !
From now on, it is out of the question to buy from Argos again: “I will never buy from Argos again. We both have Argos membership cards but have decided to cancel them, we will no longer shop with them. It’s such a terrible service it’s laughable. Looks like a big joke. »
On the Argos side, we initially offered a refund as well as €55 in credit, which she refused. A spokesperson said: “We are in contact with Sara and Greg to apologize for their poor experience, which did not meet our standards. We proceeded to the full refund of the sofa as well as a gesture to show our goodwill. We have also arranged for the mismatched sofa, delivered by mistake, to be recovered. »