Improvements in Service and Smooth Travel at Roissy-Charles-de-Gaulle Airport: Lessons Learned from Summer 2022 Chaos

2023-07-17 18:12:54
Roissy-Charles-de-Gaulle airport, near Paris, April 26, 2023. JULIEN DE ROSA / AFP

Above all, do not relive the nightmare of summer 2022. Last year, surprised by a stronger than expected return of passengers, the airports of major European cities, particularly in Paris, London and Amsterdam experienced a chaotic summer season: cancellations flights, endless queues at border crossings, exasperated tourists… A year later, on Monday July 17, Clément Beaune and Olivia Grégoire, respectively Minister of Transport and Minister Delegate for Tourism, went to Orly to check, in situ, the effects “plan for better quality of service in air transport”. In particular the device “great departures”at work over the last two weekends of heavy traffic at Paris airports.

“Improvement of the passenger journey” would be significant, assures Groupe ADP, manager of Roissy-Charles-de-Gaulle and Orly before emphasizing that “the first weekends of major departures went very well”. And this while in July and August, the recovery in traffic, which has returned to 90% of its 2019 level, is stronger than expected. “At Orly, we are already above summer 2019, in terms of traffic. At Roissy, we are over 2022”, tip Groupe ADP. Some 47.1 million travelers have already passed through the two Paris airports between January and June (+ 25.7% over one year).

“It’s more fluid [qu’en 2022] »recognizes Laurent Dahyot, secretary general of the CGT Air France. “There were no crazy queues like last summer”confirms Nadia C., who nevertheless spent the day on Sunday July 16 at Terminal 2B in Roissy-Charles-de-Gaulle because she had not properly completed the visa application, although approved beforehand, for her daughter Nina, who did not was not allowed to board her plane for Montreal. “There were people there but no sign of particular excitement. Nothing oppressive. »

Individuals hired

At Orly, the two ministers also wanted to appreciate “the luggage robustness plan” concocted between the airport manager and the airlines, we comment at ADP. It must be said that in 2022, a surprise strike by baggage handlers at Roissy had left thousands of suitcases in abeyance for several weeks. Mr. Beaune and Mrs. Grégoire also went to the security checkpoint, where a new device scans luggage without having to open it, resulting in a definite time saving.

« [Groupe ADP a] hired temporary workers » to strengthen the border police (PAF), points out Mr. Dahyot. A year ago, it was, in particular, the understaffing at the PAF which had excessively stretched the waiting times for passengers. Twelve months later, Groupe ADP plans to recruit “287 additional administrative and contract staff”, he says. One hundred and fifty-six were assigned to Roissy and 131 to Orly.

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