(Ecofin Agency) – Canalbox is the 1is fixed internet service provider in Togo, with 36,000 subscriptions at the end of December 2021. The malfunctions noted by ARCEP were reported when in May 2022, the ISP announced a significant increase in its speed, with an offer premium from 50 to 200 Mbps.
The Togolese Regulatory Authority for Electronic Communications and Posts (ARCEP) has opened a sanction procedure against GVA Togo, an internet service provider (ISP) via the fiber network and African subsidiary of the Vivendi group. The information comes from a press release published on Friday, September 02.
The operator is indexed, do we learn about TogoFirst, for the quality of its Internet network in recent weeks, following malfunctions reported on several occasions. ARCEP accuses him of ” non-compliance with the obligations of permanence, availability and continuity of services according to its specifications, and also for failure to notify incidents of this kind.
« ARCEP has noted with regret for several weeks, serious and recurring shortcomings in the provision of services by the operator Vivendi Africa Togo Group, in particular the multiplication of cases of unavailability of services and slow speeds to below of 1 Mbps instead of the speeds subscribed by consumers, respectively of 50 and 200 Mbps ». The procedure is open in the face of these shortcomings suffered by the operators without GVA Togo informing about the nature of the problem and the approximate time in which the service will be restored. “said the Telecoms Constable.