Jaemie Shop Outlines Shipping, Exchange, and Return Policies

The towel set is currently available for pre-order through Jaemie Shop.

Customers purchasing the item must account for a 3,000 KRW shipping fee, though orders totaling 50,000 KRW or more qualify for free delivery. Additional shipping costs may apply for deliveries to remote or mountainous regions. Buyers are advised to verify their shipping information carefully, as they are held responsible for any loss, omission, or return resulting from incorrect details.

For orders containing both pre-order and general items, shipping will be delayed until all products are ready for dispatch. Jaemie Shop notes that specific release schedules for pre-order items are provided via its official X (Twitter) account. Standard shipping for items typically takes three to seven business days following payment.

Orders cannot be canceled once they reach the “preparing for shipment” status. In such cases, customers must wait to receive the product and then initiate a formal return process. Customers seeking assistance with cancellations can contact the shop’s 1:1 inquiry board with their order number.

Return requests due to a change of heart must be submitted within seven days of receipt, with the buyer responsible for the cost of round-trip shipping. If a product is defective or does not match its description, return applications are accepted within three months of receipt or within 30 days of discovering the issue, in which case the seller covers the shipping costs.

To process a return or exchange, customers should submit a request through the 1:1 inquiry board or customer service center before sending the item to 23, MTV 6-ro 18beon-gil, Ansan-si, Gyeonggi-do (LX Pantos Sihwa MTV Center).

Close-up photos may require resubmission if they are difficult to analyze. While not mandatory, the store suggests providing an unboxing video to expedite the process, noting that they record all outgoing shipments, including barcode scanning, to prevent errors.

Refunds are processed within three to seven business days after the returned item is received and its condition is verified. For credit card transactions, the shop will cancel the approval; however, if the billing cycle has already passed, the refund may be reflected in the following month’s statement depending on the specific card company’s policies.