Kindness in Healthcare: The Impact and Challenges of Treating Patients with Compassion and Respect

2023-09-01 06:12:10

He UK General Medical Council I include the “kindness” inside your guide Good Medical Practice 2024. “Treating patients with kindness, compassion, and respect can profoundly influence their care experience,” the letter states. At these words, Margaret McCartneya British doctor and writer, has shown her rejection: “Kindness is a word that has become a arma“. The specialist points out that “it is much easier to be kind” when the sanitary system It has good human and material resources at its disposal.

“I used to think that kindness was the aspect that should be focused on National system of healthgiven the routine insouciance and disdain that is passed down from top to bottom to front-line staff,” writes McCarthey in the British Medical Journal. The physician states that this makes the “health personnelunder pressure, sits reprimanded for not always showing enough kindness, while not being given the resources to prove it.” “It’s much easier to be nice when you’re not pressed for time, when your computer isn’t slow and you don’t have to restart it twice a day, or when you don’t have to tell people that the waiting list to operate is one year. Kindness is subjective. Demonstrating that it exists or not is a fool’s game,” says the writer.

Learn to deliver bad news

For McCarthy, this term es “especially toxic” when it leaks through social media and targets women. “A doctor’s job is not necessarily to be nice, nice, popular, or likable,” she notes. According to the doctor, sometimes it is necessary to disagree, challenge, object and even reject. In her opinion piece, the writer urges learning about communication techniques to know how to give bad newsand exposes the example of not prescribing opiates or inappropriate benzodiazepines.

“True “kindness” considers not only the present, but also the next year or ten years, and the repercussions of decisions made now. Myopic “kindness” thinks about the results of patient satisfaction at the end of today’s consultation. But what about child protection, a complaint from a colleague, the application of the Mental Health Law or even the management of SNS resources?” McCarthy wonders.

The specialist ends her reflection by explaining that before she thought that being kind was an appropriate recommendation. Now she considers her “dangerous”. “It will end up being used as threat against doctors to do necessary things that may seem, or feel, harsh,” he says. “I’m not recommending an ‘unkind’ practice, though I recognize that this is the environment in which many of us often work, because often we lack the necessary resources to do our job,” adds McCarthy. According to her, the Council should not make these kinds of recommendations.” “We should make caring for our patient our first concern. If we feel that to do so we must act in a way that could be perceived as ‘unkind’, then so be it.

Although it may contain statements, data or notes from health institutions or professionals, the information contained in Redacción Médica is edited and prepared by journalists. We recommend to the reader that any health-related questions be consulted with a health professional.

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