Lost Ark Apologizes for Graphic Mix-Up and Promises Live Broadcast Addressing Concerns

2023-07-01 08:38:50
In Smilegate’s ‘Lost Ark’, some of the Chinese version’s graphics were applied to the Korean version. After ‘2023 Roaon Summer’, another bad news broke out in a situation where users’ public opinion was not very good. In response, CCO Keum Kang-seon, who served as the director of ‘Losque Ark’, directly explained about this. And Geumgangseon CCO announced that they would conduct a live broadcast sometime next week. ‘Lost Ark’ applied various updates on the 28th. Some of the contents have changed the appearance of some monsters. However, when looking at the appearance change applied in the game, it was confirmed that the appearance of the existing zombie monster was changed to a human. However, this is something that can be applied to the Chinese version. This is because in China, due to strict regulations, it is not possible to apply external appearances such as skulls or zombies in games. However, in Korea, there was no special reason to change the appearance of these monsters. When this information became known, ‘Lost Ark’ CCO Geum Kang-seon directly explained through the official website. He said, “In the update on June 28, the content that should be reflected in the overseas version was incorrectly included, and this was also announced in the notice. The incorrectly applied ‘monster appearance change’ will be corrected through an update on the 5th,” he said. “We will review more thoroughly so that the same problem does not recur.” From the point of view of ‘Lost Ark’, bad news broke out one after another. Immediately after the ‘2023 Roaon Summer’ held on June 24th, users’ accumulated complaints exploded, and public opinion on ‘Lost Ark’ sharply deteriorated. An apology was broadcast a few days later, but the atmosphere of the users was still cold. In this situation, it happened that the Chinese version graphics were applied to the Korean version. Geum Sang-seon CCO also announced a live broadcast next week, perhaps feeling the seriousness of the situation. He said, “It is true that it caused great anxiety about future services to simply pass it off as a mistake. You are very frustrated and hurt by the situation, and I think that your anxiety about the future has increased.” So, I will prepare a live broadcast spot where I can talk in detail during the car.” Lastly, CCO Geum Kang-seon said, “I sincerely apologize for hurting many people. I feel very sad and heavy because I feel like I have broken my affection and trust in ‘Lost Ark’ through a series of mistakes. We deeply apologize and we will see you again through a live broadcast.”
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